University of Santo Tomas

Salesforce Functional Consultant at Accenture

Deputy

Lead Solution Designer

Sr. Salesforce Solutions Designer

8Squad

Salesforce Functional Consultant

Bower House Digital

	Developed functional enhancements to streamline business process to achieve efficient management and reporting of customer data. Document and Design Salesforce technical and functional requirements for project build.
	Documents detailed functional and technical requirements.
	Configures Salesforce.com Sales, Service and Field Service Cloud Application.
	Acts as liaison between client and development team to understand business processes and development requirements.
	Configure Conga to automate document generation from Salesforce.
	Developed Proof of Concept functionalities in Salesforce to prove that existing processes can be automated using Salesforce.

Accenture

Client: Victorian Chambers of Commerce Industry
The Victorian Chamber plays a critical role in policy development at both state and federal level.

	Worked with Business Champions to understand business process and document detailed business, functional and technical requirements.
	Served as liaison between Business Users on implementing Salesforce.com functionality.
	Configure Salesforce.com modules (such as Sales Cloud, Service Cloud, Community
	Cloud, Survey) and related third party applications (Conga, Docusign)
	Performed Data Load activity to migrate historical data from IMIS to Salesforce.com
	Developed functional enhancements to streamline business process to achieve efficient management and reporting of customer data.

Oakton

The client is an Australian government-owned corporation tasked to design, build and operate Australia's National Broadband Network as a monopoly wholesale broadband provider. 

	Worked with Product Owners to define and document functional requirements through user stories in Jira resulting in a clearer, more detailed and more complete understanding of project deliverables.
	Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
	Performed unit and system testing of new Sales and Service Cloud Functionalities.
	Created functional design for integrating Salesforce with different Billing and Ticketing system.
	Created functional design, implemented and supported integration between salesforce and other different systems (Maximo, Appian).
	Worked closely with Developers and QAs to ensure project deliverables are implemented on time and all scenarios are covered during unit and regression testing.

nbn™ Australia

Salesforce.com Business & Integration Arch Specialist

●	Acts as focal point for all AU Salesforce projects.
●	Manages Application Support Team and ensure that the team always have adequate knowledge and resources to perform incident management, problem management, release management, deployment management and Service Transition/Acceptance for all enhancement and new applications to deploy in production environment.
●	Processes service requests as per approved service request catalogue
●	Improves service quality and customer satisfaction, implement service improvement initiatives.
●	Manages Application Support Team to ensure defined service level agreements are met.
●	Gathers business and user requirements from clients (internal and external) and prepares business requirement (including the process flows) or user requirement specification document.
●	Performs requirements analysis and system design.
●	Performs gap analysis on existing client's business process with future state and prepares Fit-Gap document.
●	Conducts training to end users.

Cloud Sherpas

Salesforce Application Support Lead

●	Gathers business and user requirements from clients (internal and external) and prepares
business requirements (including the process flows) or user requirements specifications
document.
●	Performs requirements analysis and design system and data modelling
●	Performs gap analysis on existing client's business process with future state and prepares Fit-Gap document.
●	Conducts trainings and prepares training materials.
●	Performs unit testing based on business requirements document.

SFDC Business Analyst

●	Gathered and analyzed store data for accurate manpower, equipment capacity, layout, and business/ store process standards resulting to an optimized business model.
●	Developed, implemented and monitored effective production planning and inventory control tools that optimized use of raw materials, store equipment, facilities and other resources of the stores.
●	Designed and implemented efficient kitchen processes that ensured delivery of products to the customers at the right quality, quantity and time.
●	Established effective store man-hours standards based on sales level through time and motion studies.
●	Conducted training to store team regarding new and improved store and product processes.

Fresh N' Famous Foods Inc

Product Systems Specialist

●	Provided inputs in the design of Process-related Project Plans with proper identification of
resources and timelines.
●	Detailed out workflows and established necessary controls based on approved company
policies and departmental objectives and functions; completely documented this in an
Operating Manual as a comprehensive guide in the performance of work.
●	Monitored test run/pilot of new or modified policies, processes, & procedures.
●	Addressed concerns of process owners with concerned functions, monitored and documented
the outcome of process implementations.
●	Conducted non-financial (process and IT systems) audit to determine department’s
conformance to company policies and standards.
●	Provided inputs to existing company processes VS proposed processes based on audit results
including industry trends prior to actual recommendation in support to identifying process areas for improvement.
●	Conducted periodic manpower audit that served as input in determining the appropriate mancount
structure for the company through various work measurement techniques.
●	Periodically examined existing policies and procedures in coordination with process owners
that ensured consistency and relevance to existing requirements of company operations.
●	Conducted training to process owners on actual application of new and modified processes.

Tristan Jay Cinco