Saïd Business School, University of Oxford

University of Toronto

Senior Director, Ministry IT Operations & Support at World Vision

Lead the design of GreenShield's target operating model in defining how to bridge its strategy formation and execution.

🔵 Successes
- Established an organisational internal consulting capability on enterprise operating modelling.
- Designed a transformative target operating model for a human resources function spanning people, process and technology implications to:  ERP, HCM, organisational design, workforce planning, learning & development, talent acquisition, performance management, as well as mergers & acquisitions.

🔵 Scope
- Consulting as designer on:  clinical systems & healthcare delivery, client onboarding, product & service support, business systems solutioning, and human resources transformation.
- This includes design elements related to:  business processes, organisational design, metrics, technology, culture, governance and interaction models, business cases, solution design, and prioritisation roadmaps.

GreenShield

Senior Operating Model Consultant

Consulting with nonprofit and social sector organisations on strategy, operations, social impact management, business analysis, and technology.

🔵 World Vision International
- Digital, data and technology strategy project with deliverables related to:
- Enterprise Architecture  |  Technology Platform and Ecosystem Strategy  |  Operations Data Model  |  Programme Logic Models  |  Value Chain & Financial Modelling  |  Salesforce NPSP Implementation  |  Design, Monitoring & Evaluation  |  App Design

🔵 Save the Children Canada
- Strategy implementation project with deliverables related to:
- OKRs  |  Strategy Implementation Roadmapping   |  Annual Planning  |  Capability Mapping  |  Operational KPI Reporting  |  Strategic Prioritisation  |  CRM Solution Strategy  |  Salesforce NPC Design  |  Humanitarian Programme Strategy & Functional Review

Self-employed

Principal Consultant

Career Break

Travel

Led the IT business strategy, technology roadmap, core systems design and implementation for the programming operations business process portfolio globally.

🔵 Successes
- Designed and implemented a multi-application platform from concept to production in >80 countries.
- Built a multi-year enterprise-wide technology roadmap as an enabler for core global programming operations.

🔵 Scope
- Oversaw cross-functional relationship management with teams spanning strategy, operations, advocacy, programming, finance and impact measurement.
- Developed and implemented applications and associated data models spanning:  Grants, Child Sponsorship, Finance, Strategy, GIS, Rich Media, Project & Contract Management, and Monitoring.

World Vision

Senior Director, Ministry IT Operations & Support

Led the global business implementation and systems support functions for programme management, strategy, operations, programme planning and budgeting.

🔵 Successes
- Designed and embedded global business processes, data models and systems solutions for measuring and communication World Vision's impact externally.
- Designed BI reporting and analysis frameworks, dashboards and visualisations for core operations datasets

🔵 Scope
- Designing World Vision's proprietary software solution for systems integrating end-to-end data processes from collection to consumption and both desktop and mobile form factors.
- Implementing systems solutions by working with business stakeholders and leading global change management for solution embedding across >80 countries.

Director, Systems Implementation & Support

Managed business processes and systems for analysing operational success and communicating the impact of international field programming work.

🔵 Successes
- Built frameworks and business processes for communicating impact from existing and available field programming data to enhance the supporter experience.
- Streamlined processes for enhanced productivity in managing field programming data portfolio.

🔵 Scope
- Programme management data processes for ensuring quality standards developed and implemented in compliance with contractual requirements.
- Social Impact measurement and communication processes developed and implemented for supporting improved programme quality and supporter engagement through knowledge management.

World Vision Australia

Manager, Information & Reporting

Led a change management project looking at the end-to-end governance, strategy, and operations for offices across 6 countries.

🔵 Successes
- Delivered a new multi-country legal governance board, leadership structure and key roles for delivering improved results across most operational domains, including strategy, programming & operations, marketing, finance, supply chain management, communications and IT
- Developed end-to-end business processes for ensuring efficient and effective ways of working and clear decisions rights across multiple stakeholders.

🔵 Scope
- Managed change complexities and relationships with multiple staff members and stakeholders across 4 field offices (Papua New Guinea, Solomon Islands, Vanuatu and Timor-Leste) and their shared integrated governance and funding relationships with Australia and New Zealand.
- Responsible for the overall management and implementation of a project to reinvigorate World Vision's work in the Pacific and Timor-Leste designed to double the region's revenue over a 5 year period while establishing a new culture and the execution of a 3-year strategy.

Project Manager

Led the implementation of project deliverables for a change management project looking at the end-to-end governance, strategy, and operations for offices across 6 countries.

🔵 Successes
- Implemented improved connectivity and technology capabilities to remote communities in off-the-grid areas of the Pacific
- Developed business processes for all core aspects of a new multi-office and multi-stakeholder operating model.

🔵 Scope
- Project management including developing plans, managing staff deliverables and timelines, removing bottlenecks to implementation, and stakeholder engagement.
- Governance engagement to ensure project planning is on-time and in keeping with the Executive Committee and Project Sponsors' expectations.

Implementation Manager

Developed and implemented an innovative strategy for recovering from one of the largest Humanitarian emergency operations in World Vision's history following the January 2010 earthquake in Haiti.

🔵 Successes
- Implemented an end-to-end multi-year strategy covering all aspects of the organisation from programming operations to all enabling functions including marketing.
- Led the successful merger of 2 offices into one in an alignment and integration process shifting the focus from response to recovery and restructuring all country operations post humanitarian response for improved productivity, reduced costs and better impact for beneficiaries.

🔵 Scope
- Strategy management including process design, implementation and embedding into day-to-day operations.
- Alignment of all organisational units into a joint strategy post-response, including:  all types of programming operations (for each of development, relief and advocacy) for all funding streams, HR, IT, Finance, Marketing, Supply Chain Management, Security, and others.

Director of Strategy

Consultant for a startup focussed on evidence-based healthcare management and process design.

🔵 Successes
- Built a preliminary business development plan for developing a client base in the UK market for consulting services.
- Designed preliminary start-up business processes including business development.

🔵 Scope
- Prospect research for various NHS units on policy and process management for consulting service needs.
- Competitor analysis and developing plans for service offerings and proposed market differentiation.

The George Institute for Global Health

Project Officer, George Partners

Managed the implementation of a global investment strategy to more than 70 countries and oversaw the analytical functions needed to pursue it.

🔵 Successes
- Developed entirely new strategy analysis methodologies and tools, and embedded new business processes into organisation-wide decision-making
- Established business processes for embedding strategic analysis into every operational country globally.

🔵 Scope
- Developing new business processes and tools for an organisation with no established strategy processes or governance
- Focussed on data analytics of humanitarian needs, historical organisation commitments, and expected impact of development work in each country.

Strategy Specialist

Managed analytical functions for global team in providing insight for design and implementation of strategy.

🔵 Successes
- Analyses used as direct inputs into global decision-making on country office investments for resource allocation.
- Rolled out new decision-support tools to 7 regions and >50 offices.

🔵 Scope
- Building an analytical framework for determining the optimal allocation of funding and investments to programming countries over time
- Helped edit the strategy toolkits and strategies for various countries adopting new structure frameworks for the first time.

Senior Business Analyst

Established new global processes as the lead analyst in designing an objective framework for an investment strategy in international development projects worldwide.

🔵 Successes
- Developed and implemented an analytical framework for global corporate strategic resource allocation and investment decision-making for the first time globally for a >$2B global portfolio.
- Proposed minimum efficient scale of 1000+programmes for savings of >$10M.

🔵 Scope
- Dataset development and analytical modelling for strategic analysis
- International Development research and statistical modelling for integrating data inputs into strategic processes.

Strategy Research Analyst

Strategic consulting, including sales & marketing analysis for improved operations.

🔵 Successes
- Optimized sales force resource allocation and targeting for 800+ staff.
- Supported 35% profitability gains via segmentation for a multimillion-dollar brand.

🔵 Scope
- Sales forecasting and scenario modelling by establishing business assumptions, process flows, analysing market research and raw national demographic data.
- Marketing mix analyses for pharmaceuticals products.

ZS Associates

Operations Research Associate

Initiated process controls in Lean Manufacturing and Six Sigma quality control projects; designing better procurement, information and engineering systems in a manufacturing environment.

🔵 Successes
- Designed process controls in various lean manufacturing and Six Sigma operational projects, realizing over $300K in annualized material savings.
- Developed analyses for manufacturing line bottlenecks with proposed solution for addressing them.

🔵 Scope
- Supported machine parts engineering solutions and procurement for manufacturing.
- Statistical modelling of engineering product controls to ensure quality.

Process Engineering Intern

Improved engineering design documentation and knowledge management for new and redesigned HVAC systems installations in commercial building science industry.

Johnson Controls

Core Engineering Assistant

Improved engineering design, documentation and process management for new HVAC systems installations in commercial building science industry.

Jesse Kirkey