CQUniversity

Anna University Chennai

Customer Success| Customer Support | Product Adoption | Retention | Customer Satisfaction rate | Data Driven | SLAs

Domain

Customer Success Specialist

At Upflowy my responsibilities include, 
- Driving user Adoption
- Supporting all the customers with their queries
- Acting as the account manager and helping the customers onboard successfully
- Act as a personal advisor in suggesting the best practices using the platform
- Liaising with the Engineering team on product bugs and suggestions
- Working with the Product/Design team on the priority of the functions
- Assisting the QA with the testing and creating bug tickets

Upflowy

Customer Success Executive

*Being a Customer Success Manager at Darzin Software delves into building relationships with our clients. Manages the overall onboarding of new clients to  Darzin globally. Key targets and priorities are managed to ensure a smooth integration of users and data with  Darzin  in a timely fashion. 

- Onboarding all the new clients and being a dedicated account manager for Enterprise and medium size businesses.
- Evaluating the effectiveness of customer support processes, and introducing new methods to improve the handling of tickets, bugs and software improvement requests.
- Detailed Product Training for clients and handling the entire onboarding process.
- Product Usage tracking and deriving reports using CSS products.
- Upselling and helping the company to reduce the churn rate through reports and customer support.
- Follow-ups and Support for daily requests/queries
- Aliasing with the development team in fixing Bugs/product improvements

DARZIN SOFTWARE LIMITED

Customer Success Analyst

Sales Operation creates and maintains the framework that every sales team needs to achieve sustainable long-term growth.
Responsibilities :
- Customer Support
- Account Management
- Reporting and Administration
- Creating and Visualising Dashboards
- Data Cleansing
- Constant Monitoring of Sales Reports

Freshworks

Sales Operations Executive

- Market Research on targeted industries, services, titles and technology data.
- Qualifying leads and prospecting the leads by handling the initial calls.
- Interpret data for operational information and reporting purposes
- Continued development of dashboard reporting to streamline work and operational reporting across the Branch
- Prepare consistent, accurate and timely reports on performance, trends and workload management
- Analysis of operational processes and interactions in the CRM to be able to provide sound operational advice.
- Support business areas to document and refine operating procedures and processes.

Market Research Executive

- Perform Primary & Secondary Research functions, including online and offline research, data analysis, data organization and database cleansing. 

- Examine and review qualitative output from multiple data sets and information sources to ensure data consistency, collection standards, and workflow processes.

- Design collection procedures to integrate data from a range of qualitative sources into the core database.

- Ensure high levels of data accuracy; perform due diligence on new data sources.

- Assisting with testing and validation of new data entry tools.

Koushik Venkatasubramanian