Michael Laude

Michael Laude is a remarkable expert in customer success engagement and management. He has proven his expertise by aligning it with globally-renowned organizations, small businesses, various industries, and contracts. Michael's talents in relationship development, client and stakeholder relations, and staff development have led him to solidify strategic relationships with other agencies and business executives.

Michael is a graduate of The University of Texas at Dallas, where he earned a BS in business administration. His customer success background ranges from leading teams at IBM's SoftLayer to his current position as Manager of Customer Success at Mitel. Michael navigates complex customer success puzzles with ease, providing detailed and strategic solutions by resolving challenges often missed by his peers, superiors, and team members.

Michael's areas of expertise include customer success, budget development and management, staff development, stakeholder and client relations, and process improvements and policy implementations. Michael has held numerous positions, including Customer Success Program Lead, Client Engagement Leader, Senior Account Manager, Account Manager, and Sales Associate, to become the expert he is today.