Chris Hackney

Chris Hackney is the Chief Product Officer at Meltwater, a global leader in media, social, and consumer intelligence. He joined the company on April 18, 2024, bringing over 25 years of experience in technology, particularly in the B2B SaaS sector. Hackney has a notable history of driving innovation and growth through product strategies and managing cross-functional teams.15

Professional Background

Career Highlights::

• Virtue: Hackney was an early pioneer in social SaaS with Virtue, which was later acquired by Oracle.
• Oracle: He led the Customer Success organization at Oracle.
• Trendkite: As Head of Global Product Management, he contributed to the company's growth until its acquisition by Cision.
• Mercury Healthcare: Before joining Meltwater, he served as Chief Product Officer at Mercury Healthcare, focusing on improving patient engagement and outcomes.13

Recent Ventures::

• Hackney founded AI Guardian, a SaaS solution aimed at ensuring responsible AI governance and compliance.12

Role at Meltwater

In his current position, Hackney is responsible for leading Meltwater's product organization. His focus is on aligning product development with customer needs and enhancing the overall customer experience. He emphasizes leveraging generative AI and advanced data science to innovate and improve product offerings.24

Hackney expressed his enthusiasm for joining Meltwater, stating:

"Innovation stems from deeply understanding and delivering on the customer experience... I look forward to working with our teams in engaging with our customers" .1

Vision and Strategy

Hackney's strategic approach involves:

• Customer-Centric Development: Utilizing customer feedback and data to guide product enhancements.
• Integration of Technology: Implementing generative AI to streamline workflows and provide actionable insights.24
• Collaborative Efforts: Working closely with various teams to ensure that Meltwater’s products meet the evolving demands of its 27,000 global customers.15

This combination of extensive experience and a strong focus on innovation positions Chris Hackney as a key figure in shaping the future of Meltwater's product strategy.