Matt Chinn

Matt Chinn is a professional with a wealth of expertise in Customer Experience, Community and Social Media Care strategies, Business Analysis, Knowledge Management (KCS), Online Support Strategies, and Omni-Channel Cross-Pollination.

He pursued his education at The Ohio State University, where he studied English, Technical Communication, and Economics. He also holds a Master's Certificate in Project Management from the University of Central Florida.

With a rich background in various organizations, Matt Chinn has held key roles such as Vice President, Help Network & Social Media Response, Consumer Care at AARP. He also served as the Board Chair at SocialMedia.org and held positions like Vice President at AARP, Director at Sage, and Sr. Manager at Yahoo! among others.

His experience ranges from being a Business Analyst at Oracle to serving as a Senior Business Systems Manager at Openwave. With his background as a Senior Project Management Specialist at Symantec and other diverse roles like Principal Technical Writer at PaySys Intl, Matt Chinn brings a versatile skill set to the table.

Matt Chinn's professional journey includes editorial roles as well, having served as an Editor at CompuServe Magazine at CompuServe. His expertise and vast experience make him a seasoned professional in various domains like customer support, social media, project management, and more.