Northern Illinois University

Harper College

Business Development Manager at Eurofins

•	Attend trade shows to get new leads
•	Face to Face on site meetings with clients to introduce Eurofins’ services to new clients or provide training on regulatory requirements to new and existing clients
•	Manage new accounts and help facilitates testing, inspections and audits
•	Help design new processes to streamline certain operations procedures
•	Help refine old processes to streamline certain operations procedures
•	Reply to customer inquiries
•	Develop working processes including pricing, SOP’s, Test Request Forms, global contacts, etc. during onboarding of new client programs

Eurofins

Business Development Manager

•	Maintain detailed contact records for each client in CRM system
•	Reply to customer inquiries or questions about our services within one business day
•	Provide basic market trend analysis/feedback on communication reports 
•	Accountable for tracking new business opportunities, including estimated and actual revenue on a monthly, quarterly and yearly basis
•	Develop working processes including pricing, SOP’s, Test Request Forms, global contacts, etc. during onboarding of new client programs
•	Work collaboratively with other Intertek business lines as needed to gather pricing, process and technical information

Intertek

•	Lead a team of 4 coordinators to ensure smooth and efficient flow of daily operations
•	Generated reports and metrics to keep track of efficiency of all coordinators and daily activity within the lab 
•	Participated in internal audits for operations
•	Measured efficiency of operation and suggest process changes for better efficiency in addition to performing Lab Coordinator’s and System Administrator’s tasks

Operations Lead

•	Responded to telephone and email inquiries, providing quality service to customers and associates inquiring about the availability of products, pricing quotes, shipping estimates, product information, order status, shipping information, etc.
•	Listened attentively to caller needs to ensure a positive customer experience
•	Worked on daily reports to ensure proper and necessary follow up with customers
•	Established and maintain a good working relationship with external and internal customers
•	Helped customers place new orders easily
•	Escalated important and serious matters to seniors
•	Entered requests for new customers via Footprints according to administrative guidelines
•	Improved customer service by studying, evaluating and re-designing processes
•	Managed high volume calls and emails on daily basis

Newell Rubbermaid

Customer Service Specialist

Registration Coordinator Lead:
• Leading a team of 7 coordinators to ensure smooth and efficient flow of daily operations
• Generate reports and metrics to keep track of efficiency of all coordinators and daily activity within the lab
• Participated in internal audits for operations
• Measure efficiency of operation and suggest process changes for better efficiency in addition to performing Lab Coordinator’s and System Administrator’s tasks

Systems Administrator:
• Data Analysis using MS Excel and Pivot Tables
• Database management using MS Access
• Designed and maintained database to help support daily operations and increase efficiency by 40%
• Designed and maintained report templates and datasheets in excel using macros to increase efficiency of coordinators by 80%
• Maintained documents using Clear Audit for audit purposes
• Maintained Lotus Notes with all the pricing and customer data
• Updated testing package information and client pricing

Systems Administrator/Operations Lead

• Data Analysis using MS Excel and Pivot Tables
• Database management using MS Access
• Designed and maintained database to help support daily operations and increase efficiency by 40%
• Designed and maintained report templates and datasheets in excel using macros to increase efficiency of coordinators by 80%
• Maintained documents using Clear Audit for audit purposes
• Maintained Lotus Notes with all the pricing and customer data
• Updated testing package information and client pricing

Systems Administrator

•	Successfully communicated with clients to provide them with excellent customer service experience via email and phone
•	Evaluate Textile samples and submit to lab for testing
•	Create datasheets and work orders to accompany samples
•	Support Shipping and Receiving department
•	Familiar with ASTM, AATCC, ISO, CA TB, CFR and GB testing standards for textiles and Toys and Hardlines
•	Successfully dealt with the protocols and testing needs of clients such as Target, Wal-Mart, Disney, Sears, Levi, Nike, Nordstrom, QVC, Kohl’s, Christopher & Banks and Charming Shoppes

Operations Coordinator

•	Received 70-80 samples on average per day
•	Shipped 15-20 samples on average per day
•	Designed and maintained shipping and receiving database using Access to increase efficiency
•	Performed cycle counts on monthly basis to ensure accuracy of records
•	Pulled samples from warehouse to support operations on daily basis

Purvin Patel