The King John School

SEEVIC COLLEGE

Diversity Business Partner - Global Client Engagement Manager @NextTechGirls - #SmashTheStereotype

Empiric Solutions were established in 2005 and have become 3rd Fastest Growing UK Company; Sunday Times, Virgin Fast Track 100, 2009. Fast Track 100 ranks Britain's hundred private companies with the fastest growing sales over the last three years. We have established ourselves as an emerging leader in finance and IT recruitment by exceeding expectations and delivering results for our clients and candidates where other recruitment agencies have failed.
We are praised for our delivery capabilities of Technical, Commercial and Project lead hiring solutions within Data, Digital, Cloud and Cyber Security.  
Our goal to constantly exceed expectations and to deliver results against promises means that we are synonymous with high-quality work practices and for leading the way in meeting the most demanding of requirements no matter what the circumstances. Our success is as a result of our strong work ethic, technical acumen and impressive network of leading contacts that have been nurtured through years of experience in the industry. At Empiric we never underestimate the value and integrity of honest, straightforward advice, and we stand by this maxim.

Empiric

Global Client Engagement Manager

Henderson Scott is an international provider of award-winning recruitment services, delivering outstanding results to clients and candidates within the following core technical markets: 
•	IT Infrastructure & Datacentre 
•	Cloud & HCM
•	Business Transformation 
•	Software
•	Architecture
•	Cyber Security

We have built a reputation for our market leading and cost effective solutions, utilising cutting edge resourcing techniques and extensive professional networks to ensure we deliver on even the most challenging of roles.

With offices in London, The Thames Valley and Liverpool and a widespread global network, our partners do not have to compromise on quality, or manage alternative suppliers in order to effectively service all areas of their business.
 
As a multi-award winning business, we have been recognised for our services to our clients, dedication to our candidates and commitment to our own internal talent.  
Our latest awards include: 
2017 – Best Client Service, Nomination, Recruiter Awards for Excellence
2016 - Best Executive Search & Selection Firm, Winner, Recruitment Business Awards
2016 - Best Client Service, Winner, Asia Recruitment Awards
2015 - Chairman’s Business Award, Winner, Recruitment Business Awards
2015 - Recruitment Company of the Year, Winner, Recruitment Business Awards
2015 - Best Small Recruitment Business, Winner, Recruitment Business Awards
2015 - Best Specialist Recruitment Business, Highly Commended, Global Recruiter APAC Awards 
2015 - Best Specialist Recruitment Business, Highly Commended, Recruitment Business Awards
2015 - Best Client Service, Winner, Asia Recruitment Awards
2015 - Best Company to Work for, Highly Commended, Investing in Talent Awards
2015 - Best Client Service, Highly Commended, Recruiter Awards for Excellence 
Rankings
Ranked in the Recruiter HOT 100 (2011, 2012, 2013, 2014, 2015 & 2016)
Ranked in the Recruiter Top 500 (2012, 2013, 2014, 2015 & 2016)

Henderson Scott

Client Engagement Manager – EMEA & APAC – IT, Cloud & Security

Next Ventures is a multi-award winning 100% focused Information Technology (IT) recruitment business head quartered in London, with international subsidiaries in Germany, Switzerland and Brazil.
 
Established in 2001, our initial efforts were focused on recruiting for large enterprise technologies. 13 years later and our focus still presides here today, and our mission too as we continue with our committed approach to fulfilling critical niche technology staffing needs for our clients who are some of the largest corporate organisations world-wide.
 
Our business continues to experience significant year on year growth; turnover is currently €35million, and set to grow significantly over the forthcoming years as a direct result of our continued re-investment in our people and services.  Our rapid growth supported the need for international expansion, which now with our global reach solidifies our position as a truly global recruitment partner.
 
Each office is supported by our team of multi-lingual recruitment consultants who are all specialists in technology niches. Each consultant not only has excellent technology domain understanding, but strong knowledge of local culture too which underpins our ability to truly support our clients most challenging permanent and interim staffing needs.
  
Recognition in our industry has included consecutive year-on-year awards from The Sunday Times Fast Track 100, and recently being honoured with 2nd place overall in The Sunday Times ‘Best Small Companies to Work for’ awards 2014, which saw us positioned as the highest ranked recruitment company in the UK.
 
As we constantly strengthen our world-wide network of 180,000 qualified IT candidates and continue to focus on hiring the very best international IT recruiters, our customers’ future recruitment needs are assured as is our unremitting ability to remain agile and responsive to new technologies and new recruitment challenges.

Next Ventures

Consultant – Search EMEA

My main responsibility was as Business Development consultant. My strategy was to map out the IT Security Vendor market identify new organisations to approach. My target market would include large international global security brands along with along with smaller up and coming Pre IPO vendors. By keeping a robust diary system I was able to engage and introduce myself to specific decision makers internationally, I then was able to create and build relationships around Emeralds value proposition of providing the best Sales Managers, Sales Directors, VPs, Technical Sales, Systems Engineers, Post Sales, Project Managers, Channel Managers/Directors and Business Development Management into leading security vendors worldwide. The relationships where within all global territories, EMEA, APAC, LATAM and USA

During my time at Emerald I was personally responsible for achieving:
Creation of relationships with 35 new logo customers, 
Achieving 125 opportunities 
Introducing 5 key accounts 
and total revenue £332167 within 18 months. 

Vendors Technologies include – Network Security, Data Security, Cloud Security, Ddos, IAM/IDM, Anti Malware, Encryption, SIEM, IPS/IDS, VPN, NAC, and DLP Etc

Emerald Technology

Account Manager for Enterprise and Network Security

Here I was personally responsible for the migration of all processes and roles of the Commercial Card Division.  This included: 
Training 23 brand new employees.
Ensuring all processes and quality checking requirements we overseen 
Being creative with ways of which to train to ensure there wasn't any negative impact to customers 
Maintaining relationships with Tier 1 Enterprise customers ensuring all requirements were met and they received a business as usual service 
Liaising with Southend On Sea Team with weekly conference calls to manage the migration

HSBC

SME for migration of Corporate Card Department from Southend on Sea to Birmingham

New Account Team is an back office operations processing team required to have accuracy, mindful of Tier 1 corporate customers bespoke requirements, ensuring SLAs are met and working with outsourced departments in India.  I was approached to lead the underachieving team of 7 processing clerks and increase their productivity and accuracy. I achieved this and brought the team back up to business requirements. I was responsible for my teams personal development, to manage this i also held monthly one to ones, created performance improvement plans and became where necessary involved in disciplinary procedures.

Commercial New Accounts Team Leader

In this role I was an Account Co-ordinator/Account Manager for 15 blue chip customers.  I was the go to person for my clients for all customer service queries, account maintenance, complaints, and suggested changes to their existing Corporate/Purchasing card programs.  I worked with the Corporate Sales team to ensure customer satisfaction and addition sales opportunities where investigated.  My clients included all large enterprise verticals including Pharmaceutical, Insurance, Industrial, Government organisations and Education.  It was essential I attended all customer meetings from Account Opening stage to Annual reviews to enable me to have a full understanding of my clients bespoke requirements this allowed me to maintain a solid relationship.
During this time I achieved employee of the month for successfully resolving high level technical complaint achieving retention of a Tier 1 customer.

Commercial Card Client Relationship

Responsible for Medium Size Corporate Customers new or existing Corporate/Purchasing Card programs - answering customer and branch queries, carrying out account or cardholder changes, and resolving complaints.

Commercial Account Support Clerk

In this role I was part of a team recovering late payments/debt from non paying Corporate and Business customers.  This was achieved by letter, written indemnities, contact to branch and telephone call directly to the customer seeking payment.

Commercial Card Arrears Clerk

I was responsible for all credit card based customer enquiries.  Customers included, consumer, small and medium business, affinity card and store cards. 
I was to achieve a specific number of calls per day, an average call time, and call accuracy.

Ali Dunnett