School of Life - Experience USA

Product Management and Strategic Growth at Gap Inc.

Columbus, Ohio, United States

Gap Inc.

Director of Product Management (Strategic Growth Office)

Leading the Express Product Management team to deliver solutions to customer and associate challenges across all channels of engagement. We believe in data driven, useful solutions that meet our customers where they are, and provide them with the outstanding service they deserve.

-  Develope experience visions and support the product teams in developing the strategies that bring them to life
-  Leverage multiple layers of data to support prioritization of the tactical deliveries that best solve customer and associate challenges across eCommerce, mobile apps, in-store apps,  customer service tools, and our order management system.
-  Mentor and develope the product and extended experience team members
-  Manage strong cross-functional relationships with our internal and external partners

EXPRESS

Sr. Manager, Product Management

Guitar Center

Senior Product Manager

Gather, define, distribute and manage business and functional requirements for in-store, web and multi-channel system enhancements.

Product Manager

Retail store support for multi-channel functionality including:
- employee order entry
- store inventory fulfillment for web orders
- customer web returns

Lead support teams for a unified support process and issue resolution

Define and draft business requirements for in-store and eCommerce systems related to multi-channel functionality

Multi-Channel Support Analyst

Manage store operations efficiency and performance for 7 store locations

Groom future District Operations Managers

Groom future Operations Managers

Ensure store management's understanding and execution of company/brand/region/district/store - wide initiatives

District Operations Manager

Manage store operations metrics and team including:

- Physical inventory management
- Shipping/Receiving
- Daily balancing/bank deposits
- Loss prevention
- Training
- Store standards
- Employee/Store files
- Groom future Operations Managers

Operations Manager

Lead/execute store operations team responsibilities including:

- Physical inventory management
- Shipping/Receiving
- Daily balancing/bank deposits
- Loss prevention
- Training
- Store standards
- Employee/Store files

Operations Manager in Training

- Lead sales teams and manage sales process
- New hire training
- Daily balancing/bank deposits
- Meet/exceed store/department/personal sales goals
- Manage customer service issues to resolution
- Drive traffic and repeat business through clienteling
- Monitor and maintain store minimum standards

Assistant Manager

- Meet/Exceed personal sales goals
- Resolve customer service issues
- Drive traffic and repeat business through clienteling
- Maintain minimum department standards

Dylan Telford