Paul Wilcox

Paul Wilcox is a highly experienced senior leader with over 30 years of expertise in managing businesses and leading people to success in various industries. With a deep understanding of "Digital Experience" and "eCommerce", he has excelled in Contact Centre, Retail, and all aspects of the customer experience. Mr. Wilcox was one of the pioneers in developing a web booking interface back in the early years of the internet. His unique skills set, such as his deep knowledge in Contact Centres, bricks-and-mortar retailing, and Digital Experience, allows him to incorporate different channels into one cohesive skill set.

His extensive experience includes optimizing user experience, managing periods of significant transition or organizational changes, growing businesses' TTV, developing contact centre strategy, planning, and development, business turnarounds, and eCommerce. His comprehensive knowledge of the entire digital world includes SEO/SEM/Social for traffic generation, User-centred design - UX/UI, business acumen, financial and analytical skills, exceptional marketing skills, project management, product management, and change management skills.

Mr. Wilcox's educational background includes studying certificates in Business Administration and Management at the Australian Institute of Management, Business Administration at The University of Queensland, Tourism and Travel Services Management at the University of Hawaii at Manoa, and a Bachelor of Business Administration (BBA) in Hospitality Administration/Management at The University of Queensland.

Mr. Wilcox's professional experience includes leading various teams and businesses, such as Holiday Packages, Cruise!, Contact Centres, eCommerce, Digital Process Lead - GDS Transformation Project, and RipeGlobal Dental Education at Flight Centre Travel Group. He has also worked as General Manager Operations at The AOT Group and Tourism Queensland and as a Manager at Sunlover Holidays.