Zoe Dowling, Ph.D.

Zoe Dowling, Ph.D., is a Principal Program Manager at Microsoft, where she focuses on customer experience and insights within the Customer + AI (C+AI) division. Based in Edinburgh, she has a robust background in market research and technology, emphasizing data-driven strategies to enhance customer experiences.137

Professional Background::

• Current Role: Principal Research PM Manager at Microsoft, leading initiatives in customer experience and insights.24
• Previous Experience: Before joining Microsoft, Zoe held a senior leadership position at FocusVision as SVP of Research, where she contributed significantly to market research and served on various boards, including the MRII board of directors.56

Expertise:: Zoe is recognized for her ability to blend research with technology and marketing strategies. She is passionate about understanding consumer behavior and leveraging data to inform business decisions. Her work often involves storytelling through data, aiming to translate complex insights into actionable strategies for organizations.34

Zoe Dowling is also active in the professional community, engaging with topics related to technology trends and customer experience through various platforms, including LinkedIn.2