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Zoé Denom
Head of Payment Operations at iQmetrix
Professional Background
Zoé Denom is an accomplished Operations professional with over 15 years of experience in Finance and Operations. She has developed a unique skill set that allows her to collaborate effectively with senior leadership teams and cross-functional stakeholders to enhance business efficiency and optimize revenue generation. Known for her proactive approach and unwavering commitment to achieving results, Zoé has built a career reputation as someone who can make things happen. Her diverse experience across various organizations uniquely qualifies her to understand business processes comprehensively and make tailored adjustments to enhance operational effectiveness.
Throughout her career, Zoé has held prominent positions in reputable organizations, showcasing her expertise in strategic growth planning, process efficiency, data systems implementation, and customer success operations. Currently, she serves as the Head of Payment Operations at iQmetrix, where she strategically leads initiatives to streamline payment systems, contributing to the company's overall operational success. Her past roles include critical leadership positions where she focused on customer growth, retention strategies, and operational optimization at renowned companies like CareCru Inc., ClearDent, and Foodee.
Education and Achievements
Zoé Denom earned her Bachelor of Commerce degree with a Major in Finance and a Minor in Managing Information Systems from Concordia University. This educational background laid a solid foundation for her career in operations and finance, where analytical and strategic thinking are paramount. Zoé has complemented her academic qualifications with hands-on experience, allowing her to apply theoretical understandings to real-world challenges effectively.
During her tenure, Zoé has made significant strides in executing business strategies that foster growth and innovation. For instance, as the Head of Growth and Customer Success at CareCru Inc., she was instrumental in developing customer segmentation strategies that helped the organization increase engagement and satisfaction levels. Her time at ClearDent as both the Head of Growth and Head of Internal Operations also highlights her versatility; she successfully drove initiatives that aligned operational efficiencies with customer acquisition and retention goals.
In addition to her operational roles, Zoé also contributed to the broader tech community as a Board Advisor for the HyperGrowth Venture Program at BC Tech. In this capacity, she provided valuable insight into venture-backed companies, leveraging her experience in operations and finance to guide startups toward success. Her ability to navigate the technological landscape and offer sound operational guidance is a testament to her leadership qualities and profound industry understanding.
Key Skills and Core Competencies
Zoé's core competencies are diverse and well-suited for dynamic business environments. She possesses an exceptional skill set that includes but is not limited to:
- Strategic Growth Planning: Developing and implementing strategies that align with company objectives to drive significant growth.
- Business Process Efficiency: Identifying and eliminating obstacles within business processes to enhance performance and productivity.
- Data Systems Implementation: Leading initiatives that employ data systems to support business intelligence and decision-making.
- Customer Segmentation: Employing analytical skills to differentiate customer needs and adapt marketing efforts accordingly.
- Marketing Automation: Streamlining marketing efforts through automation tools to improve efficiency and outreach.
- Sales and Customer Success Operations: Fostering collaborative efforts across sales and customer success teams to maximize client experience.
- Project Management and Performance Management: Capably handling multiple projects while ensuring that all deliverables meet or exceed performance metrics.
- HR Program Development: Creating and refining HR programs that foster a healthy workplace and promote employee satisfaction.
Zoé’s expertise in these areas not only demonstrates her capacity as an Operations leader but also illustrates her forward-thinking approach to business challenges. Her ability to innovate and adapt to evolving market conditions sets her apart in her field.
Achievements
- Head of Payment Operations at iQmetrix: Successfully optimized payment processes and enhanced operational efficiencies in a rapidly evolving industry.
- Leadership Roles in Multiple Organizations: Drove significant growth initiatives at CareCru Inc., ClearDent, and Foodee, focusing on operational excellence and customer success.
- Advisory Role in BC Tech: Contributed to the development of emerging tech startups through advisory insights, drawing on extensive operations experience.
- Development of Customer Segmentation Strategies: Enhanced customer engagement and retention initiatives that significantly contributed to revenue growth at CareCru Inc. and ClearDent.
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