Texas State University

Lamar High school

Actively Seeking New Employment

As the Sr. Client Relations Manager at Cynosure Technologies, I was responsible for driving sales and
building strong relationships with both new and existing clients.

 Client Engagement: Focused on selling IT staffing solutions to Managers, Directors, and
C-level executives across various industries, including finance, state, and project
management.
 Sales and Business Development: Actively pursued new business opportunities through
the identification and pursuit of new clients while passionately pursuing new business
opportunities and nurturing existing customers.
 Key Account Management: Led cross-functional teams to oversee and maintain solid
business relationships with primary accounts, including Accenture, all State Agencies,
and the Methodist Hospital.
 Industry Knowledge: Developed an in-depth knowledge of company products, industry
trends, and competitive landscape to inform sales and marketing strategies.

Cynosure Technologies LLC

Sr. Client Relations Manager

I was responsible for managing the full-cycle recruiting process for two Fortune 100 companies, focusing
on IT, marketing, and professional roles. Additionally, I worked closely with the VP to establish and track
recruiting metrics, managed a delivery team, and provided guidance and coaching to the recruiting staff.
 Client Management and Liaison: Effectively served as the intermediary between the
clients and internal teams, ensuring that the services provided aligned with the client&#39;s
specific requirements.
 Recruiting Process Optimization: Collaborated with the VP to develop and implement
advanced recruiting metrics and analytics, allowing us to make data-driven decisions,
increase efficiency, and enhance the overall quality of our recruitment processes.
 Mentorship and Training: Took on the role of providing mentorship and guidance to the
recruiters, playing a crucial part in advancing their success and the overall success of the
recruiting team.
 Client Accounts Management: Directed and provided leadership on all aspects of the
recruiting and delivery process for major clients, such as DELL and Pepsico, ensuring that
all SLAs and client contractual obligations were met on time and with exceptional
quality.

Aditi Consulting

Manager, Client Services

As a Business Development Manager for EPMA, Inc., I played a pivotal role in marketing and selling IT
staffing solutions across multiple industries, while also managing key accounts and actively seeking new
business opportunities. In addition to regular client interactions, I actively participated in various
industry networks to enhance business development and gain new insights.

 Expand Service Offerings: Developed a diverse portfolio of clients by canvassing new
business, resulting in a 12% increase in the client base in the first three months.
 Client Relationship Management: Conducted regular meetings with existing clients to
understand their needs, address any issues, and identify opportunities for account
expansion, resulting in a 15% increase in annual revenue from existing clients.
 Strategic Partnership: Successfully established and nurtured partnerships with key
vendors, stepping beyond traditional business development to align on innovative
market offerings, ultimately resulting in a 20% increase in the pipeline of business
opportunities.
 Networking and Industry Engagement: Actively participated in the Greater Heights
Chamber of Commerce, ABWA Energy Express Network, and HYP (Houston Young

Professional), securing 7 new business opportunities in the first year through these
strategic engagements.
 Market Insights: Conducted in-depth market research and analysis, identifying
emerging trends and opportunities, resulting in the development of a new service
offering that became a key revenue driver for the company.

EPMA

Senior Business Development Manager

As a Client Relations Manager at eTeam, Inc., I spearheaded the strategic growth and management of
key client accounts, significantly increasing the company&#39;s revenue within a short timeframe. My role
involved building and strengthening client relationships, identifying new business opportunities, and
collaborating cross-functionally to deliver exceptional service and unmatched value to our clients.
 Account Growth: Successfully grew the Accenture account in Texas from $2M to $26M
within a single fiscal year, demonstrating exceptional business development and
relationship management capabilities.
 Client Acquisition: Worked closely with the CX (Customer Experience) team to secure
new end clients within Accenture&#39;s ecosystem, including Google, Facebook, and USAA.
 Performance Exceedance: Consistently surpassed performance targets, team metrics,
and organizational objectives, reflecting my unwavering commitment to excellence and
continual improvement.
 Process Improvement: Volunteered to participate in time studies aiming to enhance the
accuracy of performance evaluations and team metrics, leading to the implementation
of valuable insights and suggestions, further optimizing the company&#39;s internal
processes.
 Contractor Management: Successfully managed a team of 400 contractors, imparting
strong leadership, oversight, and mentorship to drive high performance, productivity,
and employee satisfaction.

eTeam

Client Relationship Manager

I was an Account Manager at Collabera, Inc. where I was responsible for driving new business, managing
high-level relationships, and developing customized solutions for targeted clients, resulting in successful
business and revenue growth.

 Sales and Relationship Management: Responsible for driving new business and
developing existing relationships with high-level executives for various companies,
including Hilton, CGI, and CDW, through strategic client partnership building, discovery
sessions, and whiteboard demonstrations.
 Client Solutions Development: Developed an in-depth understanding of company
products, industry trends, and competition, allowing me to conduct business analysis to
deploy customized solutions for targeted clients.
 Business Development and Negotiation: Successfully identified, developed, and
secured new business opportunities aligned with the company&#39;s strategic goals through
cold calling, competitive analysis, and extensive networking.
 Client Communication and Management: Acted as a liaison between the client and the
internal teams to ensure the successful delivery of services and addressed any client
concerns or issues in a timely and effective manner.
 Training and Mentorship: Provided training and mentorship to new and junior sales
team members, resulting in significant improvement in their performance and
successful integration into the team.

Collabera

Account Manager

I managed talent acquisition duties from negotiation to onboarding, working with human resources to
ensure a satisfying recruitment process.

 Balanced High-Volume Work: Conducted approximately 50 high-priority outbound calls
daily while supporting numerous Fortune 100 accounts with tailored customer service
and qualifying prospective client requirements.
 Strategic Business Development: Strengthened existing client partnerships, expanding
our business at leading companies, including IBM, Accenture, and Dell.
 Complex Deal Management: Crafted and implemented innovative strategies for closing
intricate deals, combining visual aids, meetings, price quotations, and persuasive
presentations to successfully win contracts.
 Customized Solutions: Leveraged business analysis expertise to assess client objectives,
design tailored talent acquisition solutions, and foster long-term portfolio growth by
30% within the first year.

 Client Relationship Management: Engaged proactively with clients to fully understand
talent needs, negotiating and securing hiring agreements in line with market challenges
and trends.

Technical Recruiter

As a Sales &amp; Recruiting Manager for Smart Circle International, I had the responsibility to drive business
sales through the management of a solid team of brand representatives and the implementation of
retail strategies.

 Team Management - Led and managed a team of 10-15 brand representatives, focusing
on coaching, developing, and mentoring them to ensure they consistently met and
exceeded business sales and customer service targets.
 Operational Oversight - Handled various aspects of day-to-day business operations
including conducting recruitment, interviews, hiring, terminating, team scheduling,
training, payroll management, inventory control, and maintaining strong client
relationships.
 Profit &amp; Loss Control - Accountable for managing all aspects of the business&#39;s P&amp;L,
ensuring that financial budgets were adhered to, and strategies were implemented to
maximize overall profitability.
 Retail Strategy Development - Developed and executed a comprehensive retail strategy
to drive business growth within the face-to-face markets, effectively positioning the
company as a top competitor and influencing customer loyalty.
 Client Acquisition &amp; Onboarding - Successfully led the launch of multiple clients into the
highly competitive San Antonio area, demonstrating exceptional leadership and vision in
adapting sales and marketing processes to the local market.

Smart Circle International, Pasha Promotions

President

As a Campaign Event Manager at Smart Circle International/JSP Marketing Group, I led the orchestration
and delivery of marketing campaigns, focusing on the training and management of a cross-functional
team.

 Marketing Campaign Management: Researched, developed, and executed marketing
strategies for incoming clients, focusing on direct marketing within major retail
environments.
 Employee Training and Development: Facilitated ongoing learning for new hires and
provided product knowledge training to drive sales results.
 Recruitment: Spearheaded the interview process, conducting initial and follow-up
interviews for potential team members, ensuring a strong cultural and skills fit.

Zeina Bradshaw