Northern Illinois University

Product Manager at PerkSpot

Hyatt Hotels Corporation

Product Manager

• Led the development and strategy of PerkSpot’s Rewards & Recognition program across the organization, which had over $5.5 million in client funding in 2022.
• Oversaw the API integration of Universal Studios Hollywood to sell tickets directly to members, resulting in over $100,000 in sales in the first month of launch.
• Leveraged company OKRs, data, and customer feedback to create and execute a product roadmap.
• Led a team of 3-6 developers to prioritize and breakdown roadmap initiatives to ensure on-time delivery 
• Executed interviews with clients and analyze data to identify customer pain points, gather feedback, and test hypotheses to construct the product roadmap
• Collaborated with stakeholders and the Marketing team to discuss the GTM strategy for upcoming feature releases

PerkSpot

Skills: Strategic Planning · Zendesk · Communication · Microsoft Excel · PowerPoint · Time Management · Up-selling · Sales · Leadership · Salesforce.com · Customer Service

Senior Account Manager

Account Manager

Skills: Zendesk · Microsoft Office · Up-selling · Sales · Leadership · Salesforce.com · Customer Service

Grubhub

Online Sales Executive

-Managed 18-25 Guerilla Marketing Specialist, who were all over the country at any given point.
-Traveled to work hip-to-hip with my team members, giving them effective feedback and setting short-term goals to increase performance.
-Developed team leaders by recognizing individual needs of team members, focusing on their personalities and skill sets.
-Prioritized which units required support and created a monthly schedule for team members to help build sales.
-Planned and executed Jimmy John’s market-wide promotional events through out the country.
-Coordinated and executed interviews for potential Guerilla Marketing Specialists.
-Created a training checklist for new Guerilla Marketing Specialists to provide consistency throughout the team.

Jimmy John's

Guerilla Marketing Manager

-Traveled 48 weeks out of the year to different franchise units as a brand manager to promote our brand.
-Stimulated sales growth through direct sales, interactive marketing, and guerrilla marketing tactics.
-Collaborated with owners to develop in-store marketing programs based on their needs.
-Implemented corporate marketing structure in franchise stores by training qualified store employees.
-Responsible for coordinating, scheduling, and financing a 100% travel schedule.
-Participated in promotional activation events at concerts and sporting events.
-Coached employees and managers on franchise compliance and provided areas for improvement in a positive fashion.
-Trained new Guerilla Marketing Specialists and assisted them on every aspect of the position.

Zach Steele