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Zach Bouzan-Kaloustian
Early stage operator and team builder
Zach Bouzan-Kaloustian is a seasoned professional with a diverse background in Customer Experience, Support, and Operations, particularly in the tech and e-commerce sectors.
With experience at renowned companies like DigitalOcean, Wild Alaskan, and Fab, Zach has played key roles in leading teams across various functions such as Success, Technical & Customer Support, Trust & Safety, and Ops.
During his tenure at DigitalOcean as employee #35, he spearheaded multiple 24x7 teams, contributing significantly to the company's growth to 600 employees and $250 million in ARR.
Zach's expertise lies in operational enhancements, process optimization, sales driving, automation implementation, talent development, and fostering inclusive team cultures.
He excels in forming strong cross-functional partnerships internally, fostering innovation, and maintaining a customer-centric approach in all operational endeavors.
Educationally, Zach holds a Bachelor of Science in Entrepreneurship from Babson College and has mentored at First Round Fast Track in the past.
In his upcoming role, Zach aspires to lead another customer-centric organization in a high-growth setting.
