Yumi Totani

Yumi Totani is an experienced Customer Success professional with over 10 years of experience in client-facing roles, specializing in relationship building.2 While she previously worked at Structionsite Inc. as a Customer Success Manager, her current position is Principal Customer Success Manager at Autodesk.23

Career Highlights

Current Role:: Principal Customer Success Manager at Autodesk23

Previous Experience::

• Customer Success Manager at Structionsite Inc.1
• Over 8 years of experience in client-facing roles

Education

Yumi Totani attended the University of Southern California.2

Professional Impact

Yumi Totani has made notable contributions to the field of Customer Success. She was one of the early clients who reached out to Emilia D'Anzica, founder of Growth Molecules, requesting an education series for her fast-growing team at Structionsite.1 This request, along with others, played a significant role in the development of Growth Molecules' Customer Success Academy, which now offers comprehensive training programs for customer success professionals.1

Yumi's proactive approach to team development and her recognition of the importance of customer success education demonstrates her commitment to excellence in the field. Her actions have contributed to the growth and professionalization of the customer success industry as a whole.