Barry University

Harbin University of Commerce

Training Operation Manager  at Alibaba Cloud

Alibaba Cloud

Business Development Manager

Training Operation Manager 

Ted Baker

Executive Assistant to Managing Director - Ted Baker China

Key Achievements:
•	Total offline revenue increased 2%, online sales increased 762% Like for Like during Golden Week holidays 2020.
•	Deliver 4 major sales team training workshops in the Asia Pacific region, with an overall 95% satisfaction rate.
•	Partner with VP of Retail – Asia to lead a global Ted’s Cultural Event project and receive Best Contribution reward “Bank of Ted Land”. 
•	Design and direct Chinese New Year customer service training video for global audiences (3960 employees) and receive positive feedback from Senior Retail Teams in London HQ.
•	Save 10% of training budget over 2018. 

•	Organize and launch retail management induction tool independently for the APAC region, besides, to match global launch activities, localise the launch methods for various markets.
•	Lead and drive the Succession Planning Program launch; oversee the project’s status and adjust it accordingly. Design and conduct Training Needs Analysis to prepare for the Succession Planning Program collaborate with Country Managers and Senior Retail Team Members to maximise the outcome of this program.
•	Create dynamic monthly training activities for the teams to increase team engagement.
•	Utilize Storyline 360 and Rise 360 to create interactive learning content for global teams to use.
•	Provide one-on-one coaching to team members based on their challenges and learning needs.

Senior Learning and Development Advisor - Asia

Responsible for Asia Pacific Learning and Development function, report to Global Head of Learning and Development and VP of Retail Asia. Design and localise Learning and Development strategies suitable for different territories as well as align with company’s growth plan.

•	Partner with HQ department heads, function leaders in the training needs analysis and design training programmes to ensure the development and retention of internal talent. Carry out annual training calendar’s design and implement. 
•	Lead the development, communication and implementation of talent development initiatives to ensure succession planning to meet the business’s goals, while controlling training budget efficiently with 10% saving on last year. 
•	Ability to manage multiple projects and deliver them with high quality as well as time efficiency also work with various stakeholders and external vendors. 
•	Periodically catch up with Country Managers, providing coaching and ongoing feedback on area performance and challenges.

Learning and Development Advisor - Asia

Responsible for analyzing training needs, developing curriculum and delivering courses, managing Learning Management System(LMS) Schoox. She evaluates the trainee for effectiveness of training and individual employee growth. She also engages in analyzing organizational issues and assists in resolution problems. 

•	Collaborate with various SMEs to design and develop 12 training courses by using Articulate Storyline 2 authoring tool for more than 420 employees to use, measure and evaluate learning programs and use data for report results, successfully increased online learning rate by 70%.
•	Develop and lead training strategies, employee survey, and internal communication program.
•	Create New Hire Orientation online learning program, facilitate Customer Service Workshops.
•	Assist in planning training budget.

Air Culinaire Worldwide

Training and Development Specialist

Tasked with research and development of training materials, educational processes, and development of course related information. She also assisted in facilitating, classroom arrangement, and training activities for over 200 people.

• Assisted in designing 4 instructional materials used by 4 companies and 500 employees.
• Set up various classrooms and created a supportive and conducive adult learning environment.
• Analyzed training needs with 4 companies and conducted needs analysis prior to client meetings.

Yangyi Cui