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Yakob B
Quality Manager at Unacademy
Professional Background
Yakob B is a highly skilled professional with a robust background in quality management within the education and e-commerce sectors. Currently, he serves as a Quality Manager at Unacademy, where he is responsible for overseeing quality assurance initiatives and implementing processes that ensure high standards of educational content delivery. His deep understanding of quality management principles, combined with his passion for enhancing user experiences, has established him as an influential figure in the tech-driven education space.
Before his tenure at Unacademy, Yakob held the position of Quality Manager at bigbasket.com, India's leading online grocery delivery service. There, he developed and executed strategies that improved overall service quality while enhancing customer satisfaction. His work significantly contributed to establishing bigbasket as a trusted name in the online grocery market.
Additionally, Yakob's experience as the Quality - Inside Sales Manager at HealthifyMe showcased his versatility and adaptability across different sectors. In this role, he was pivotal in driving improvements in sales processes and ensuring that quality metrics were met, ultimately contributing to the company’s reputation as a leader in health and wellness technology.
Education and Achievements
Yakob B holds a Bachelor's Degree in Business Computer Applications (BCA) from CV Raman University, where he cultivated a solid foundation in both business management and computer applications. His educational background equipped him with the necessary skills to analyze and interpret data, a crucial aspect of quality management.
Yakob’s foundational education began at Sacred Hearts Boys High School, where his early interests in technology and management began to flourish. The combination of his educational qualifications and practical experience has allowed Yakob to develop a comprehensive skill set that is highly sought after in the quality management domain.
Achievements
Throughout his career, Yakob has made significant strides in various fields. His most notable accomplishments include:
- Successfully leading quality assurance projects that enhanced educational content standards at Unacademy, leading to improved user feedback scores.
- Playing a major role in developing quality control measures that increased customer satisfaction rates at bigbasket.com, contributing to higher retention rates and repeat customers.
- Pioneering initiatives to streamline quality assurance processes in inside sales at HealthifyMe, resulting in improved efficiency and effectiveness in sales operations. Yakob’s achievements not only highlight his dedication to quality improvement but also his ability to work collaboratively across teams to achieve common goals.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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