Suggestions
Wissam Sharaf
A. Vice President Islamic Acquisition at First Abu Dhabi Bank (FAB)
Wissam Sharaf is a skilled professional experienced in managing and developing various customer interaction channels such as Call Centre, Internet Banking, SMS, and IVR.
He has a proven track record of auditing and developing teams, including AVPs, Managers, Sr. Team Leaders, Assistant Team Leaders, and Agents.
Wissam excels in planning and aligning capacity and infrastructure with business goals, working closely with HR to hire talented individuals.
His expertise lies in analyzing data to enhance customer experience and providing valuable recommendations to improve platform performance.
With a focus on financial efficiency, Wissam ensures adherence to approval processes and maintains a high standard of accuracy.
He places importance on team motivation and regularly coordinates award ceremonies to recognize and incentivize performance.
Wissam Sharaf actively contributes to business revenue through successful cross-selling strategies and consistently increases customer enrollment in various channels.
