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Winnie Cheng
Customer Experience Specialist at McKinsey & Company
Winnie Cheng is a Solution Delivery Specialist with a strong background in customer experience solutions at McKinsey & Company. She specializes in assisting both B2C and B2B companies in measuring customer satisfaction, pinpointing pain points, and enhancing customer journeys. Prior to her current role, Winnie was part of the Product Development and Procurement service line within Operations at McKinsey, focusing on Design-to-Value, product teardowns, consumer insights, and supplier negotiations.
With a Bachelor of Science in Biomedical Engineering with Highest Honors from Georgia Tech, Winnie Cheng has a diverse educational background. Additionally, she has been actively involved in various professional organizations, including McKinsey & Company, Abbott, Procter & Gamble, and MedShape, Inc.
Winnie Cheng's project experience spans multiple industries such as consumer packaged goods, retail, technology, healthcare, banking, utilities, automotive, and aerospace & defense. She has collaborated with clients in the United States and internationally, showcasing her versatility and expertise in different sectors. In addition to her client-focused roles, Winnie has also been instrumental in leading Georgia Tech recruiting efforts, showcasing her commitment to talent acquisition and development.