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Willie Law
Supporting Digital Transformation @ VWG (UK)
Professional Background
Willie Law is a seasoned ‘hands-on’ management consultant and general manager with extensive expertise in digital transformation and the enhancement of target operating models. Over the course of his career, Willie has successfully navigated multiple high-impact roles, where he has significantly contributed to the evolving landscape of service design and experience management (Mx). His professional journey has been marked by a strong focus on customer experience (Cx) and digital engagement, making him a sought-after expert in the domain.
With a knack for integrating technology with business processes, Willie has adeptly utilized AI and BOT technology to drive digital transformation within organizations. His work is characterized by a relentless pursuit of operational productivity and a commitment to systems and process improvement. Furthermore, his expertise extends to managing organizational change effectively, ensuring that companies remain adaptable in an ever-changing business environment.
Throughout his illustrious career, Willie has held numerous key positions in a diverse range of organizations, contributing his skills in various sectors from consulting to management and strategy development. He has developed a reputation as a thought leader in his field, and his hands-on approach enables him to create valuable transformations for the companies he collaborates with.
Education and Achievements
Willie’s educational foundation is rooted in a solid understanding of management systems. He earned a BSc (Hon) in Systems Science & Management from City, University of London, which provided him with the analytical and strategic skills necessary to thrive in management consulting. Alongside his technical degree, he pursued a Diploma of Counselling in Counseling Psychology at the Australian Institute of Professional Counsellors, reflecting his commitment to understanding human behavior—key to enhancing customer experience.
Additionally, Willie has broadened his knowledge base by studying Law at the University of Sydney, which has equipped him with a legal perspective valuable in navigating corporate governance and compliance issues. He further enhanced his capabilities with a Diploma of Project Management and a Certificate IV in Training & Assessment from the Australian Institute of Management, allowing him to develop expertise not only in managing projects but also in effectively training and leading teams.
Notable Roles and Contributions
Throughout his career, Willie has taken on significant roles in various esteemed organizations, each time bringing transformative change and an increased focus on customer engagement and service efficiency.
- Volkswagen Group (UK): In his role as Project Transformation Consultant at TTEC, Willie played an instrumental role in reshaping the operational frameworks and enhancing customer interactions, contributing to improved strategies that emphasized the customer journey.
- TTEC Digital: As the Executive Director of Experience Design & Digital Consulting, he leveraged his extensive knowledge to lead digital consulting projects that substantially improved service delivery and customer satisfaction.
- rogenSi (a TeleTech Company): His position as Principal allowed him to influence growth strategies and foster a culture of excellence in service management within the organization.
- Changefirst, Australia & New Zealand: As Director, Willie developed comprehensive change management strategies that facilitated smoother transitions during organizational shifts, aiding companies in maintaining productivity and morale through transformations.
- Australian Institute of Management: In his capacity as Business Development Director, he focused on paving new pathways for learning and development, ensuring that educational offerings aligned with current market demands.
- The Highland Group: His role as Director (Sales & Projects) saw him implementing innovative sales strategies that boosted revenue and market presence.
- Navitas: As Commercial Director (College Director), Willie contributed significantly to the management and expansion of educational programs, reinforcing the institution’s commitment to delivering high-quality education.
- New Mardi Gras: His position as a Director and Board Member enabled him to be part of impactful community initiatives that championed inclusivity and representation, emphasizing the importance of diversity in organizational practices.
In addition to these roles, Willie has held leadership positions in several organizations across varied domains, including as Vice President in sales and service capacities at renowned firms like Alexander Proudfoot and Monster, where he was able to cultivate profitable relationships and innovative service solutions.
Community Engagement and Personal Interests
Beyond his corporate responsibilities, Willie has shown a deep commitment to community involvement and personal growth. His service as a Lieutenant in the Royal Navy speaks volumes about his leadership skills, discipline, and dedication to his duties. This experience further complements his professional portfolio, demonstrating resilience and adaptability.
Willie's multifaceted expertise, combined with his genuine passion for enhancing customer experiences and digital engagement strategies, places him in a unique position as a leader in management consulting. His educational credentials coupled with extensive professional exposure ensure that he stays at the forefront of industry trends and remains a valuable resource for organizations seeking to navigate the complexities of digital transformation.
As a result, Willie Law stands as a prominent figure in the management consulting arena, with a proven track record of achieving remarkable results that positively impact not only individual organizations but also the broader communities he engages with.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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