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William Rawls
Director Of Special Events at Steakholder's Entertainment
Professional Background
William Rawls is a highly accomplished director of customer service, known for his unwavering dedication and commitment to excellence in the field. With over twelve years of progressive experience, William has successfully navigated various roles in digital marketing, mobile marketing, programmatic buying, client services, upselling, and account management, positioning him as a prominent figure in the customer service management landscape. His diverse background and expansive skill set allow him to create impactful customer experiences that drive brand loyalty and revenue growth.
William's journey began at myspace.com, where he honed his expertise in client services, first serving as the Director of Client Services before swiftly advancing to Executive Director of Client Services. His time at myspace.com played a pivotal role in shaping his approach to client engagement, as he worked closely with a variety of clients to ensure their needs were met and exceeded.
He transitioned to Millennial Media, where he held dual roles as the East Coast Director and later the West Coast Director of Global Monetization Solutions. In these roles, William championed innovative strategies to drive revenue generation through effective monetization methods, leveraging his vast knowledge of digital advertising and publisher services to help clients maximize their potential.
Wiliam’s tenure at AOL as the Director of Publisher Services further illustrates his aptitude for leadership and strategic oversight in customer-focused environments. Here, he was instrumental in providing clients with the tools and guidance they needed to thrive in the fast-evolving digital ecosystem. After showcasing his strategic prowess and client-centric vision at AOL, he ventured out as a Digital Strategist, where he continued to support businesses in optimizing their digital marketing efforts.
In his latest role, William serves as the Director of Special Events at Steakholder's Entertainment. His responsibility transcends traditional customer service, as he now focuses on creating memorable experiences that enhance the brand's connection with its audience. His ability to innovate and anticipate customer needs is a hallmark of his career and contributes significantly to Steakholder's Entertainment's ongoing success.
Education and Achievements
William Rawls earned his degree in Communications from the University of Maryland College Park. This academic foundation provided him with indispensable knowledge and skills, which he successfully applied throughout his career in various customer service and strategic positions. His education has enabled him to communicate effectively, think critically, and build lasting relationships with clients and stakeholders.
William’s notable achievements include developing strong client relationships that have consistently resulted in enhanced customer satisfaction. Throughout his career, he has established methodologies that not only focus on solving immediate client issues but also prioritize long-term engagement and loyalty.
William is recognized for his ability to adapt in fast-paced environments, a skill that has proven vital within the rapidly changing landscape of technology and customer expectations. He takes pride in mentoring teams, cultivating talent, and empowering his staff to embrace innovation and deliver exceptional results.
Achievements
- Over twelve years of experience in customer service and digital marketing.
- Proven record of successful leadership in client services at major technology and media companies.
- Developed effective monetization strategies during his time at Millennial Media and AOL.
- Strong background in event management and special events at Steakholder's Entertainment.
- Established methodologies that enhance customer satisfaction and loyalty across various industries.
- Effective communicator with a strong emphasis on relationship-building and team development.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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