William Mackay

William Mackay is an experienced executive in the luxury hospitality industry, currently serving as Executive Vice President at Shangri-La Hotels and Resorts.12 He assumed this position in March 2017 and is responsible for overseeing the brand's standards, strategy, customer experience, and sales channel effectiveness.13

Career Highlights

Shangri-La Hotels and Resorts:

• Joined in March 2017 as Executive Vice President1
• Directly responsible for Shangri-La hotels in London and Paris2
• Oversees wellness initiatives, working with spa operator Todd Hewitt2
• Collaborates with the company's president and COO on developing Shangri-La's four brands: Shangri-La, Jen, Kerry, and Traders2

Four Seasons Hotels & Resorts:

• Spent 34 years with the company before joining Shangri-La2
• Most recently served as President of Operations for Asia-Pacific1
• Held positions as General Manager and Regional Vice-President in both the U.S.A. and Hong Kong1

Experience and Expertise

With over four decades of high-level hospitality experience, Mackay has held leadership positions in various countries, including the UK, Canada, Italy, and Japan.13 He has been responsible for multiple hotel openings throughout his career.3

Education and Qualifications

• Bachelor's degree in Hotel Management from the University of Surrey (U.K.)1
• Certified Diploma in Accounting and Finance from the University of Westminster1

Additional Roles

• Board Member of the Hong Kong Tourism Board from 2010 to 20141
• Chairman of the Staff and Finance Committee of the Hong Kong Tourism Board from 2013 to 20141

William Mackay's extensive experience and global perspective make him a valuable asset to Shangri-La Group as they work to position their higher-rated properties among the best in the luxury hospitality sector.2