William Ling

William Ling is a seasoned professional specializing in guiding companies through digital transformation initiatives to enhance productivity using cutting-edge technologies.

He brings a wealth of expertise in areas such as HR, Accounts Payable, Payroll, and Operations, and is well-versed in business processes involving platforms like SAP and PeopleSoft.

William has a solid track record of establishing, developing, and scaling Robotic Process Automation (RPA) programs from the ground up, resulting in significant cost savings.

He is deeply involved in all aspects of RPA and PEGA CMS, including program and project management, solution design, development, implementation, testing, and user training.

Proficient in key RPA tools like UiPath, Automation Anywhere, and Blue Prism, William's skills extend to PEGA SA/SSA & DCO, enabling him to streamline and optimize business operations.

William excels in redesigning manual processes to digital workflows suitable for UI automation and system automation, leading to enhanced operational efficiency and tangible savings.

An avid follower of technology trends, William continuously explores advancements like Machine Learning models and Artificial Intelligence to stay ahead in the tech landscape.

His repertoire includes proficiency in Business Intelligence, Reporting, and Data Analytics using tools like PowerBI, showcasing his capability in deriving insights from data.

With a strong foundation in Machine Learning, particularly with Python libraries such as NumPy and Pandas, William demonstrates his adeptness in harnessing data for predictive analytics.

His programming skills encompass a range of languages including .NET, C#, JavaScript, SQL, and Python, underpinning his ability to develop robust technological solutions.

William holds a Bachelor of Science in Biochemistry from The Chinese University of Hong Kong, providing him with a solid academic background to complement his technical expertise.

Throughout his career, he has held key roles such as Technology Manager at 國泰航空, Senior Associate focusing on Intelligent Automation & Technology at Cognizant, as well as positions at AIA Hong Kong and Macau.

William Ling emerges as a multifaceted professional with a keen eye for leveraging technology to drive operational efficiency, cost savings, and innovation across diverse industry domains.