William Harrison

William Harrison is an experienced professional in the IT service management and digital experience field. He has held leadership positions in various organizations, including the role of Senior Manager of Digital Experience at Knology Cable (now known as WOW! Cable).

Professional Background

Harrison's career spans multiple areas of expertise, with a strong focus on IT service management, digital experience, and consulting. He is currently associated with WRH ZSERVICES, LLC, where he works as a consultant.1

Skills and Certifications

William Harrison possesses an impressive array of certifications, demonstrating his expertise in various IT-related fields:

ServiceNow Certifications::

• Software Asset Management (SAM)
• DevOps
• Customer Service Management (CSM)
• IT Service Management (ITSM)
• Security Operations (SecOps)
• Governance, Risk and Compliance (GRC)1

Other Certifications::

• Lean Six Sigma Green Belt
• ISO 9001:2008
• ITSM Practitioner
• HP OpenView Service Desk Administration
• SOX BOX / Sarbanes Oxley Certification
• ITIL 2 Foundations for IT Service Management
• Microsoft Office Specialist
• UNIX / Linux Fundamentals1

Military Service

Harrison has also served in the United States Army, as evidenced by his honors and awards:

• National Defense Service Medal
• Presidential Unit Citation1

Language Skills

In addition to his native English proficiency, William Harrison has elementary proficiency in German and Russian.1

While the provided search results do not contain specific information about his tenure at Knology Cable (now WOW! Cable), his extensive experience and certifications in IT service management and digital experience align with the role of Senior Manager of Digital Experience he held at the company.