William Giba

Sr. Incident Manager | Problem Manager | Change Mgr | Sourcing Formula #H2Hr Human to Human for Remediation | Available

William Giba is a highly skilled IT Professional with over twenty-five years of experience in various business disciplines, specializing in Telecommunications/IT sectors. His expertise includes Major Incident Management, Problem Management, Telecom Networks, Data Center Operations, Wireless Networks, and more. William excels in technical, operational, engineering, sales, and consulting roles across different industries. He is known for his trustworthy and honorable branded DNA. With a core focus on ITIL processes, he has successfully managed major service interruptions, reducing overall Enterprise RTS periods significantly. William's specialties encompass Global Crisis Incident Management, Network Engineering Support, Disaster Recovery Planning, Vendor Management, and more. He is ISO/IEC 20000 Framework Certified and a member of the 451 Global Digital Infrastructure Alliance since 2017.