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Will Stamers-Smith
Journey Owner Sales and Service at IAG
Professional Background
Will Stamers-Smith is a highly skilled professional with extensive experience in service design, agile methodologies, and organizational transformation. With a passion for developing innovative solutions that cater to the unique needs of customers and businesses alike, Will excels at building, mentoring, and leading high-performing teams. His journey through various prestigious organizations such as IAG and Westpac has equipped him with a wealth of knowledge in project management, strategic change management, and business transformation.
In his current role as Journey Owner for Sales and Service at IAG, Will focuses on elevating customer experiences by implementing robust service design frameworks. This position has allowed him to leverage his expertise in agile and lean principles, ensuring that the solutions his teams develop are not only effective but also aligns with the evolving needs of clients and partners. Previously, he made significant contributions as Journey Owner – Claims and Proposition Development Manager at IAG, where he played a crucial role in enhancing the overall service delivery process.
Education and Achievements
Will cultivated his academic foundation at the University of Otago, where he pursued a diverse educational path, obtaining degrees in Bachelor of Commerce as well as Bachelor of Science with a focus on Economics, Biochemistry, Genetics, and Immunology. This interdisciplinary education has provided him with a unique perspective on problem-solving and strategic thinking, which he applies in his professional endeavors.
Throughout his career, Will has held various prominent positions that underline his proficiency in project management and innovation. As a former PMO Consultant and Senior PM Future Of Work at IAG, he was instrumental in pioneering new strategies for workplace efficiency and effectiveness. Furthermore, his time as Senior Manager of Innovation and Communication at Westpac New Zealand Limited showcases his commitment to fostering a culture of creativity and collaboration within large organizations.
Notably, Will’s career also includes significant roles at Credit Suisse, where he served as Global Business Programme Manager and Senior Project Manager in Strategic Change Management. His ability to navigate complex business environments and implement meaningful changes has consistently delivered tangible results for the organizations he has partnered with.
Key Skills and Competencies
Throughout his career, Will has developed a robust set of skills that draws from his extensive background in both leadership and analytical roles. He is proficient in facilitating organizational transformation, establishing customer-centric cultures, and executing strategic initiatives that align with business objectives. By utilizing tools and techniques from service design, human-centered design, and agile methods, Will ensures that the frameworks he designs not only resonate with customers but also enhance operational performance across the organization.
Achievements
Will Stamers-Smith's career is replete with achievements that speak to his dedication and skill. His ability to lead teams in creating bespoke solutions has resulted in improved customer experiences, streamlined processes, and enhanced business performance. Will believes in the power of a test-and-learn approach, which has been instrumental in fostering innovation and adaptability in the organizations he has worked with. The success of his frameworks at IAG is a testament to his strategic vision and leadership capabilities, which empower teams to deliver exceptional results.
In summary, Will Stamers-Smith exemplifies a modern leader who combines a rich academic background with extensive practical experience in organizational development and customer-centric solutions. His commitment to transforming ways of working is evident through his successful track record of enabling teams and organizations to thrive in a rapidly changing business landscape.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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