Will McGowan

Will McGowan is an IT professional with a wealth of experience in Support Account Management and Field Escalation Management.

He has a strong background in working for high-growth, fast-paced technology companies and is recognized for his innovative relationship-building skills.

Will is known for his role as a trusted advisor to high-touch clients and his ability to be the voice of the customer during crisis management events.

As a hands-on manager, he excels in designing, developing, and implementing service, support, and task management projects in large storage system environments.

He is adept at translating customer pain points into actionable strategies that yield positive outcomes, demonstrating a customer-centric focus and achieving excellent customer satisfaction results.

Will McGowan holds certifications as a Certified ServiceNow System Administrator and ITILv3, with a background as a USAF Veteran.

He pursued Project Management studies at The George Washington University, Information Systems Management at the University Of Maryland Global Campus, and Engineering at USAF School Of Applied Aerospace Sciences.

His professional experience includes roles as a Former Customer Success Manager at NetApp and Former Customer Success Manager/Senior Support Account Manager at EMC.