Whitney Gram

Whitney Gram is the Director of Customer Experience at The Ridge, a company known for its innovative wallets and other accessories. Here's a profile of Whitney based on the available information:

Professional Background

Whitney Gram has over 8 years of professional work experience and currently serves as the Director of Customer Experience at The Ridge.2 In this role, she manages both the customer experience team and the social media team.1 Whitney's career journey includes various positions:

• Customer Success at Ridge Wallet
• Wholesale Specialist
• Health Educator Intern
• Administrative Assistant at Mowat Mackie (starting in 2013)2

Education and Skills

Whitney holds a background in Public Health from Brigham Young University. She has demonstrated a well-rounded skill set through her diverse experiences and is known for:

• Excelling in team environments
• Being a knowledgeable resource for others
• Quickly mastering technical terms and procedures
• Having a competitive nature that drives her to tackle challenges

Personal Interests

Whitney has a wide range of personal interests, including:

• Playing guitar
• Photography
• Learning Danish
• Hiking
• Sports
• Painting
• Reading
• Baking

Professional Achievements

Under Whitney's leadership, The Ridge has made significant improvements in customer experience:

• Implemented proactive and accurate order tracking information for customers
• Reduced shipping and tracking-related customer service tickets
• Partnered with Wonderment to improve post-purchase communications and order tracking1

Location and Contact

Whitney is based in Los Angeles, California, United States.3

Whitney Gram's approach to customer experience emphasizes transparency, taking ownership of issues, and going above and beyond to satisfy customers. Her work has contributed to The Ridge's efforts to position itself as a luxury brand that offers value and justifies customer investment.1