Wendy Lawson

Wendy Lawson is a highly accomplished results-oriented individual with vast experience in managing call center operations, human resources, and developing strategies that deliver excellent customer experiences. She obtained her training and education from a reputable institution and has held several influential leadership positions throughout her career.

Wendy's expertise lies in developing customer experience processes, managing complex projects, and facilitating decision-making. Her excellent relationship skills make it easy for her to build stakeholder participation, leading to shared results. Over the years, Wendy has worked as a Customer Service Manager at HANES BRAND, Sr Site Director at Alorica, Customer Success Manager at Hatch Early Learning, and Change Management Consultant at ettain group.

Furthermore, Wendy's experience also extends to high-ranking positions such as Director - Customer Experience Servicing, Operations & Capabilities at American Express, where she led teams to drive business objectives. Other positions she held at American Express include Manager/Membership Rewards – Fulfillment Operations, Manager/Membership Rewards – Servicing (Vendor Management), and Human Resources, Employee Relations Specialist.

In summary, Wendy Lawson is an accomplished professional with a proven track record of delivering results, developing strategies, and leading teams to achieve business objectives.