Wendy B.

Wendy B. is an accomplished analytical BPO leader specializing in Customer Experience, contact center operations, strategic planning, and multi-channel service delivery.

With expertise in customer life-cycle management, digital service strategy, technology development, project portfolio management, and change management, Wendy excels in problem-solving and driving results.

As a results-oriented and decisive leader, Wendy has a proven track record in employee and customer retention, process improvement, and enhancing efficiency and turn around of operations.