Wayne McCulloch

Wayne McCulloch is a customer-focused executive with over 25 years of experience leading global teams. He has a proven track record of success in all aspects of the Customer Experience (CX) journey, including onboarding, adoption, retention, expansion, and advocacy. Throughout his career, he has been directly responsible for customer success teams, customer support teams, internal/external training/enablement and certification teams, voice of the customer teams, services teams, online customer community sites, and license renewals teams for SaaS businesses.

McCulloch is an expert in using metrics and data analytics, education, support, services, and customer success to positively impact customer on-boarding & adoption, produce higher renewal rates (lower churn), expansion, and advocacy. He is experienced in P&L ownership, product adoption/renewals and expansion playbooks, social and community engagement, gamification strategies, business/financial/technical operations, and mobile apps. He is also known for his proven talent identification and leadership development capabilities, along with industry thought leadership and award recognition.

McCulloch's education background includes studying Bachelor, Information Technology at Swinburne University of Technology and studying Grad. Dip., Management at La Trobe University. His career highlights include serving as Chief Customer Officer at WalkMe, Global Head - Customer Success at Google Cloud (SaaS) at Google, and Executive Vice President & Chief Customer Officer at Kony, Inc. He has also worked in various leadership positions at Looker, Salesforce.com, Genesys, LifeSize, HP Enterprise, IBM, Vignette, and PeopleSoft.