Wayne McCulloch

Wayne McCulloch is a highly experienced customer success professional who was appointed as the Chief Customer Officer at WalkMe in September 2021.1 He is a renowned expert in the field of customer success, with over 25 years of experience in customer-facing roles.1

Career Highlights

Google Cloud:: Prior to joining WalkMe, McCulloch worked at Google, where he oversaw customer success for Google Cloud's entire SaaS portfolio, managing 7.1 million customers.1

Previous Roles:: He has held senior leadership positions at notable companies including:

• Looker (acquired by Google)
• Salesforce.com1

Responsibilities at WalkMe

As Chief Customer Officer at WalkMe, McCulloch's responsibilities include:

• Leading all post-sales functions, including Customer Success, Service, and Support
• Managing and growing The Digital Adoption Institute, established by WalkMe to advance the profession of digital adoption1

Achievements and Recognition

McCulloch is widely recognized in the customer success field:

• Named in the Top 25 Customer Success Influencers of 2021 by SuccessCOACHING2
• Author of the best-selling book "The Seven Pillars of Customer Success"1
• Serves as a startup advisor, keynote speaker, and investor1

Expertise

Wayne McCulloch is known for his expertise in:

• Extracting more value from technology investments
• Improving user experiences for global enterprises
• Leading customer-centric client success teams1

His LinkedIn username is wayne-mcculloch-920631.3

Current Status

It's worth noting that as of the most recent information available, Wayne McCulloch is no longer with WalkMe. He has since moved on to become the Chief Customer Officer at Alkami Technology.45