Wayne Baci

Program Manager, Customer Experience Americas Operations at Cisco

Wayne Baci is a seasoned customer success leader with over 20 years of experience in driving business growth through enhanced customer experiences.1 He currently serves as the Program Manager for Customer Experience Americas Operations at Cisco.

Professional Background

Wayne's expertise spans several key areas:

Customer Success and Experience
Business Transformation
Customer Retention
Business Operations
Program and Project Management
Professional Services
Partner Management
Reporting and Analytics
SaaS (Software as a Service)

He is known for his ability to transform customers into advocates, leverage customer satisfaction as a competitive advantage, boost customer adoption, minimize churn rates, and grow contract value.

Skills and Approach

Wayne is recognized for his:

Problem-solving abilities
Efficient plan development
Delivery of measurable outcomes
Streamlined deliverables

He is described as a meticulous thinker with a talent for simplifying complex problems.

Education

Wayne Baci holds:

A Bachelor's degree in Business Administration with a focus on Management from Molloy College
A Master's degree in Business Administration and Management from Dowling College

Career History

Prior to his current role at Cisco, Wayne held several positions at CA Technologies, including:

Program Director and Program Manager for Customer Success and Experience
Business Manager for Sales Operations, Pricing Strategy, and Contract Management
Product Analyst

Wayne Baci's LinkedIn profile can be found under the username wayne-a-baci, and he is located in the New York City Metropolitan Area.1