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Walter Perdigao
Vice President of Services @ CrossConcept Continuum | Author | Life Coach
Professional Background
Walter Perdigao brings an impressive 14 years of experience in the field of professional services automation as the Vice President of Services at CrossConcept. His extensive career is a testament to his commitment to delivering cost-effective solutions and implementing best-practice processes tailored to small and medium-sized businesses across various industries. Utilizing the award-winning Professional Services Automation (PSA) solution, he excels in helping clients optimize critical areas such as time management, expense tracking, resource allocation, project oversight, and invoicing. Walter's strategic approach enables businesses to increase their margins significantly while enhancing customer satisfaction.
In his current role, Walter's mission revolves around enabling service providers to reach new heights of utilization and efficiency. He spearheads efforts in consolidating systems tailored specifically for professional services, ensuring his clients gain a competitive edge in their respective markets. Alongside his adept leadership, he mentors a talented team of professionals including program managers, project leads, project managers, and project coordinators. His collaborative framework emphasizes designing and implementing solutions that resonate with the unique needs and goals of his clients.
Further, Walter plays a vital role in the setup and management of the Project Management Office (PMO). His leadership in this area focuses on standardizing and optimizing PMO policies, processes, and procedures, which is critical to fostering consistency and efficiency in project delivery.
Education and Achievements
Walter's academic foundation is robust, having completed a Diploma in Computer Science at Humber College. Further enriching his technical prowess, he pursued studies in Mechanical Engineering at Ryerson University and Honours Science at the University of Waterloo. This diverse educational background equips Walter with both the theoretical knowledge and practical insights necessary to effectively address complex challenges encountered in professional services.
Throughout his career, Walter has held several strategic positions that reflect his growth and expertise in professional services and project management. He served as the Vice President of Services at CrossConcept Continuum, where he honed his skills in PSA and project portfolio management. Additionally, his tenure as the Director of the Project Management Office at Momentum Advanced Solutions Inc. (a division of OnX Enterprise Solutions Inc.) highlights his managerial capabilities and commitment to leadership excellence. At Organic, Inc., he held positions as Manager of Engagement Management and Senior Manager of IT Enterprise Applications, illustrating a strong understanding of both technical and client-facing aspects of service delivery.
Walter also has a solid history in technical service management, having previously worked as the Manager of Technical Services at Changepoint, a Project Consultant at CIBC Mellon, and as a Senior Systems Analyst at Rogers Communications. Notably, he has experience as the IT Manager for the Home Video Division at Universal Studios Canada, Inc., demonstrating his adaptability and versatility within the technology sector.
Moreover, Walter began his career at EDS Canada, Ltd. (now part of Hewlett Packard Enterprise), as a Systems Engineer, setting a strong foundation in systems engineering that has facilitated his existing expertise in project and resource management.
Achievements
Walter Perdigao's career is marked by numerous achievements that underscore his dedication to enhancing service performance and efficiency. His leadership at CrossConcept has been instrumental in driving best practices that yield significant improvements in client satisfaction and operational margins. His focus on creating tailored solutions has consistently empowered teams to reach optimal levels of productivity and service delivery.
In addition to his technical accomplishments, Walter's ability to lead and mentor a high-performing team exemplifies his commitment to professional development and organizational growth. His oversight of the PMO has not only promoted the standardization of processes but also established a culture of excellence and continuous improvement within project management practices.
Walter's successful collaborations with clients to identify challenges and implement effective strategies have positioned him as a trusted partner in the field of professional services automation. His work has resulted in strengthened client relationships and a reputation for delivering impactful solutions that drive significant organizational change.
tags':['Professional Services Automation','Project Management','Cost-effective Solutions','Team Leadership','Program Management','Project Management Office','Client Engagement','Technical Services Management','Service Delivery','Resource Optimization'],'questions':['How did Walter Perdigao develop his expertise in professional services automation?','What strategies has Walter implemented to optimize client satisfaction at CrossConcept?','In what ways has Walter’s technical background in computer science and mechanical engineering influenced his leadership style?','How has Walter’s role in the Project Management Office contributed to the efficiency of project management practices at CrossConcept?','What lessons has Walter learned from mentoring program managers and project leads throughout his career?']},
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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