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Walaa Ahmed
looking for a new challenge in order to enhance my capabilities and skills.
Professional Background
Walaa Ahmed is a seasoned professional specializing in the real estate sector, currently serving as a Leasing Manager at Mubadala Capitaland Real Estate. With a wealth of experience spanning various roles within the company, Walaa has transitioned from a Senior Coordinator to her current managerial position, bringing exceptional insight and leadership qualities to the team.
Her expertise extends beyond leasing management; she is known for her meticulous attention to detail in monitoring the occupancy rate and leasing income, with a commitment to reporting key metrics to upper management on a weekly basis. Walaa actively participates in management meetings to provide updates and recommend rental rate changes, demonstrating her proactive approach to keeping key stakeholders informed and aligned with the company's business goals.
Walaa's client-facing role involves meeting prospective tenants and negotiating rental commitments tailored to company policies, ensuring a seamless and customer-focused leasing experience. She oversees a range of services including managing all lease agreements, coordinating with real estate agents by providing comprehensive availability lists, and facilitating property viewings for potential tenants. Her dedication to excellent communication fosters collaboration between different departments, including finance, maintenance, and estate management, ensuring that all tenant requests are addressed promptly and effectively.
Her commitment to excellence is evident in her management of new lease agreements, renewals, and all related paperwork. Walaa successfully implements new procedures and price rates set by the management and board of directors, and she meticulously supervises all contract renewals, liaising with government entities and corporates to ensure contracts are signed and payments processed on time. Additionally, she ensures the moving in and out processes for tenants run smoothly, providing support and addressing any issues tenants might encounter during their transition.
In a rich tapestry of responsibilities, Walaa is also tasked with preparing official documents and Tawtheeq Contracts required by the Abu Dhabi Municipality, reinforcing her attention to regulatory compliance. Her active role in maintaining a complete and organized leasing filing system exemplifies her organizational skills, while her ability to communicate effectively in both English and Arabic provides a versatile approach to documentation and client interactions.
Walaa further demonstrates her financial acumen by managing leasing office petty cash and ensuring that it is replenished per company guidelines. She keeps a watchful eye on vacant units, coordinating with the maintenance team to resolve any necessary repairs or renovations before new tenants move in.
Education and Achievements
Walaa Ahmed holds a Bachelor of Science in Tourism from the Faculty of Tourism and Hotel Management. Her educational background has equipped her with essential skills in customer service and hospitality, which she has adeptly applied throughout her career.
Throughout her professional journey, Walaa has gathered extensive experience in various sectors, starting from her early days at Gulf Air, where she served as a Customer Service Supervisor and Cabin Crew member. Her role at Gulf Air provided her with a strong foundation in customer relations and service, skills that she has carried into her real estate career. Following her time at Gulf Air, Walaa expanded her skillset as a Management Trainer and Administrator at Sainsbury's, where she honed her leadership abilities and gained valuable experience in team management.
Walaa also served as Deputy CEO Office Manager (PA) and Translator at Pickalbatros Holding Company, a role that underscored her language skills and enhanced her ability to operate in various corporate environments. Her experience as a New Store Opener Trainer and In-Store Trainer at TGI Fridays further solidified her expertise in training and customer service, enriching her approach to tenant relations and management.
In her current role, Walaa utilizes her multifaceted experience to not only meet but exceed the expectations of her clients and the organization.
Achievements
- Successfully monitored occupancy rates and leasing income crucial for strategic management decisions.
- Facilitated a streamlined communication process between the leasing office and various departments, enhancing operational efficiency.
- Negotiated and secured favorable rental rates for prospective tenants, fostering positive client relationships.
- Implemented effective management procedures that align with the organization’s goals and compliance regulations.
- Oversaw the transition process for tenants, ensuring a hassle-free moving experience that addressed their individual needs.
- Diligently managed lease agreements and all associated documentation, ensuring accuracy and timeliness in all processes.
- Provided necessary translations and documentation for both English and Arabic, reinforcing her commitment to inclusivity and client satisfaction.
- Developed a comprehensive record-keeping system that promotes transparency and accountability within the leasing department.
Location
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