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Eva Vujic
[customer experience] [data-driven] [lgbt+]
Professional Background
Eva Vujic is a dedicated professional with extensive experience in customer feedback analysis and quality management, primarily within the telecommunications sector. Currently serving as the Voice of the Customer Expert at A1 Telekom Austria AG, Eva plays a pivotal role in harnessing customer insights to enhance service quality and drive business success. Her expertise lies in analyzing customer feedback, focusing on Net Promoter Score (NPS) and verbatim responses, which are crucial metrics for understanding customer satisfaction and loyalty. With a strong commitment to customer-centric strategies, Eva ensures that management is equipped with the necessary insights to make informed decisions that prioritize customer needs and elevate the overall customer experience.
Before assuming her current role, Eva honed her skills in quality management at A1 Telekom Austria AG, where she held multiple positions including Quality Manager and Quality Expert. In these roles, she developed and implemented quality assurance processes that contributed to the overall operational excellence of the company, ensuring that products and services met high standards of quality. Eva's earlier experience includes working as a Shop Consultant Professional, where she directly engaged with customers and gained invaluable insights into their preferences and expectations, further shaping her understanding of customer relations.
Education and Achievements
Eva Vujic pursued her academic studies at Universität Wien, where she specialized in Publizistik & Kommunikationswissenschaft and Politikwissenschaft. Her educational background laid a strong foundation in communication strategies and political science, equipping her with the analytical skills necessary to assess customer feedback critically and effectively. This unique blend of knowledge has empowered Eva to navigate the complexities of customer interactions and organizational dynamics, making her an asset to A1 Telekom Austria AG.
Beyond her professional expertise in customer analysis, Eva is also a passionate advocate for diversity within the workplace, particularly focusing on LGBT+ visibility. She is a co-founder of A1's internal LGBT+ Network, where she works tirelessly to create an inclusive environment that recognizes and celebrates diversity. Her efforts in promoting visibility and inclusivity reflect her commitment to fostering a workplace culture that values every individual, ensuring that all voices are heard and represented.
Achievements
Throughout her career, Eva has demonstrated a significant impact on both customer satisfaction and organizational culture. Her work in enhancing NPS and analyzing customer feedback has led to actionable insights that drive improvements in service delivery at A1 Telekom Austria AG. Eva's ability to translate complex customer data into clear strategies has not only benefited the company but has also reinforced the importance of listening to customers in an ever-evolving market. Additionally, her leadership in establishing the LGBT+ Network underscores her commitment to social responsibility and her belief in the importance of representation in all aspects of business operations.
In summary, Eva Vujic is a forward-thinking professional whose career is characterized by a strong dedication to customer experience, a commitment to quality management, and a passion for advocacy in diversity and inclusion. Her contributions to A1 Telekom Austria AG highlight her as a leader in not just driving business objectives, but also in championing a culture of respect and acceptance within the workplace.
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