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    Vladut Halac

    Customer Service Supervisor at Community Fibre Limited

    Vlad Halac is currently the Head of Business Relations at Community Fibre Limited in London, England.1 He has been in this role since March 2024.1 Prior to his current position, Halac held several roles within Community Fibre Limited, including:

    1. Business Relationship Manager (March 2022 - March 2024)
    2. Business Account Manager (March 2021 - March 2022)
    3. Customer Service Supervisor (June 2020 - March 2022)1

    As Customer Service Supervisor, Halac's responsibilities included:

    • Ensuring customer service representatives met and exceeded daily KPIs
    • Handling customer escalations and complaints
    • Hiring and training new staff
    • Setting SMART goals for the team
    • Conducting regular call listening and quality assurance
    • Performing appraisals and meetings with team members
    • Collaborating with other departments to improve processes
    • Monitoring team performance and reporting using Zendesk1

    Before joining Community Fibre Limited, Halac worked at Orkestro as Head of Customer Service and Customer Operations Manager. He also has experience as a Customer Operations Manager at Quiqup.1

    Halac holds a Bachelor's degree in Biomedical Sciences from the University of East London, which he completed between 2012 and 2016.1 He is proficient in English, Romanian, and has elementary proficiency in German.1

    Highlights

    Jan 1 · rocketreach.co
    Community Fibre Limited Management Team | Org Chart

    Related Questions

    What are Vladut Halac's main responsibilities as a Customer Service Supervisor at Community Fibre Limited?
    How long has Vladut Halac been working at Community Fibre Limited?
    What skills does Vladut Halac bring to his role at Community Fibre Limited?
    What is Vladut Halac's background before joining Community Fibre Limited?
    How does Vladut Halac handle customer escalations and complaints?
    Vladut Halac
    Vladut Halac, photo 1
    Vladut Halac, photo 2
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    Location

    Watford, England, United Kingdom