Vivian Chan

Vivian Chan is an experienced operations expert and customer care executive currently serving as the Director of Customer Care at Amyris, a biotechnology company based in Emeryville, California.1 With a career spanning over 17 years at Amyris, Vivian has demonstrated her expertise in building and managing customer-focused teams in high-growth environments.

Career at Amyris

Vivian's tenure at Amyris includes several key roles:

Director of Customer Care: (August 2020 - Present)

• Created Amyris' first Customer Care department, building a 45-person remote team
• Manages an average of 150,000 customer interactions per quarter
• Implemented innovative solutions, including AI chatbots capable of handling up to 70% of customer inquiries during peak seasons1

Director of Executive Operations: (April 2017 - August 2020)

• Strategized corporate functions such as Board meetings and executive projects
• Served on the Aprinnova Joint Venture Board, WEE Board, and COVID Task Force1

Chief of Staff & Assistant to CEO: (March 2007 - September 2015)

• Oversaw day-to-day operations in the CEO's office as the company grew from 60 to 300 employees
• Initiated and edited the "Let's Stay Connected" weekly CEO newsletter1

Achievements and Skills

Vivian Chan is known for her:

• Strategic leadership in customer care and operations
• Ability to build and scale teams in fast-paced environments
• Innovation in implementing technology solutions for customer service
• Cross-functional collaboration and communication skills

Her accomplishments include reducing labor costs, maintaining low attrition rates, and successfully onboarding multiple consumer brands for Amyris.1

Vivian Chan's expertise in customer care and operations, combined with her long-standing experience at Amyris, positions her as a valuable asset in driving customer satisfaction and operational excellence for the company.