Vinod Muthukrishnan

Vinod Muthukrishnan is a seasoned executive currently serving as the Vice President and Chief Operating Officer for Webex Customer Experience at Cisco. His role involves overseeing the strategy and execution of customer experience initiatives within the Webex platform, focusing on enhancing user engagement and satisfaction.

Professional Background

Muthukrishnan has an extensive background in technology and customer experience management. Before his current position at Cisco, he held several significant roles:

• Chief Customer Officer at Uniphore (December 2022 - Present), where he manages the entire customer experience lifecycle.
• Executive Vice President and Senior Vice President at Uniphore, contributing to the company's growth in customer engagement solutions.
• He co-founded Cloudcherry Analytics Pvt Ltd, which was later acquired by Cisco, leading to his integration into the company.
• Muthukrishnan has also served in various leadership roles at Cisco, including Chief Growth Officer and Chief Evangelist for Contact Center solutions.

Education

Vinod earned a Diploma in Nautical Sciences from the Birla Institute of Technology and Science and a Bachelor of Business Administration (BBA) from TNOU. His educational background complements his practical experience in business management and technology.

Skills and Expertise

Muthukrishnan is proficient in multiple languages, including Tamil, Hindi, and English. His expertise spans customer experience strategy, market expansion, sales management, and product development.

Personal Insights

He is actively involved in initiatives that promote collaboration between startups and established companies, serving as Co-Chair of the US-India Strategic Partnership Forum's Startup Connect program since January 2020.

Vinod Muthukrishnan's career reflects a strong commitment to enhancing customer experiences through innovative technology solutions, making him a key player in the evolving landscape of digital communication.