Vikram Modgil

Vikram Modgil is currently the Product Growth Acceleration Leader for Amazon Connect at Amazon Web Services (AWS). In this role, he leads strategic initiatives aimed at enhancing customer experience (CX) product growth within AWS. His professional background includes significant experience in leveraging technologies such as AI and digital identity to drive value in business contexts, particularly in the realm of voice and conversational intelligence.

Career Highlights

• Current Position: Leader of CX Product Growth Acceleration at Amazon Connect, focusing on strategic product growth initiatives.14
• Previous Roles: Vikram has held various leadership positions, including being a former CEO at AWS and President and CEO at Tableau. His expertise spans across partnerships, AI innovation, and responsible AI practices.235

Online Presence

Vikram Modgil is active on LinkedIn under the username voice-ai, where he shares insights related to AI, customer experience, and industry trends. His posts often highlight his commitment to integrating AI technologies within business frameworks to enhance operational efficiency and customer engagement.124