Veronica Cooper

Veronica Cooper is currently the EMEA Public Website Content Operations Manager at HSBC Digital, overseeing 12 EMEA sites and leading a team of 20 individuals.

With a background in managing the implementation of the Ringfence bank at HSBC UK as a Senior Planning and Governance Manager, Veronica has experience in process improvement projects, ensuring a smooth customer journey using Agile Methodology.

Having worked on transformation projects across various channels, Veronica focuses on enhancing the customer experience through strategic changes in the short, medium, and long term at HSBC.

She brings over 6 years of experience from a major London Underground project environment with a project value exceeding £100M, showcasing her expertise in project management.

Veronica holds a Master's in Business Administration with a specialization in Project Management from Chatrapati Sahuji Maharaj Kanpur University and has pursued studies in coaching, business, multimedia, and psychology.

Her professional journey includes roles such as Content Operations Manager at HSBC Global Banking and Markets, Senior Ringfencing Manager in Planning and Governance at HSBC Retail Banking and Wealth Management, and Transformation Manager at HSBC.

Prior to her time at HSBC, Veronica has held positions in construction project coordination at Transport For London, document control at Transport For London SW1, and administrative and managerial roles at organizations like City Of Westminster Magistrates Court, Ladbrokes, and youth clubs like All Souls Clubhouse and All Souls Youth Club.