University of Wisconsin-River Falls

Shih Chien University

Business Process Analyst at Trend Micro

- Led global rollout of Microsoft Teams, ensuring a smooth transition for users from Zoom.
- Consulted frequently as a domain expert on Microsoft Teams, O365 products, and Microsoft Power Platform.
- Built and managed a community of over 1,800 active members with an almost 70% monthly newsletter open rate.
- Created successful Buy-and-Sell application for Taiwan employees, achieving MAU of 40% of employees.

Trend Micro

Product Owner, Business Process Analyst for Digital Employee Experience

- Launched Trend Video (趨勢影音), an online video streaming platform with 250% customer growth within 1.5 years.
- Achieved over 1,000 new account creations on the platform's first-day debut.
- Utilized user behavior tracking, A/B testing, and user interviews to continuously improve the platform.
Reported directly to the Chief Culture Officer, demonstrating excellent leadership and communication skills.

Product Owner, Business Process Analyst for Video Streaming Platform

- Contributed to the design of a highly rated virtual share simulation and allocation system.
- Facilitated effective communication and collaboration between corporate HR, local HR, and developers to implement the sustainable user-driven system.
- Successfully implemented "Talent Profiling," providing upper management with a comprehensive view of the company's skills pool.
- Implemented SuccessFactors in multiple countries to fulfill the local recruitment requirements and still under the corporate structure. 
- Local recruitment process enhancement with the intelligent resume dispatching workflow.

Business Process Analyst for HR Applications

- Led the planning and implementation of the assigned project
- Presented reports defining project progress, problems, and solutions to shareholders
- Analysis of customer and market research and competitor information
- Invited lecture speakers

Leroys Global Co., Ltd

Sales Manager

- Utilized language skills to be a liaison between committee members and government officials
- Managed promotional events for the committees to potential members when assigned 
- Organized meetings with European Commission Officials for the ECCT annual Open Door Mission to Brussels

Veeko Chen