Varun Raj

Varun Raj is the Head of Customer Experience (Global Markets) at Exotel, a leading customer engagement platform and virtual telecom operator. He has extensive experience in market development and has been involved in various roles within the company, focusing on enhancing customer interactions and leveraging technology to improve service delivery.

Professional Background

• Current Role: As Head of CX for Global Markets at Exotel, Varun is responsible for overseeing customer experience strategies and initiatives that cater to international markets.12
• Experience: He has over 13 years of experience in advertising, marketing, corporate communications, and public relations.5 His background includes significant roles in developing new markets and partnerships within the tech industry.

Education

Varun Raj holds a degree from the Birla Institute of Management, which has equipped him with a strong foundation in business management principles relevant to his current position.3

Contributions

In his role, Varun focuses on integrating advanced technologies such as AI and voice assistance to enhance customer interactions. He is actively involved in webinars and discussions aimed at scaling customer experience solutions using Exotel's platforms.24

Overall, Varun Raj's leadership at Exotel plays a crucial role in shaping the company's approach to customer engagement on a global scale.