Vanessa Yepes

Vanessa Yepes is the Head of Customer and Partner Experience at AppSumo, a company known for providing software deals aimed at entrepreneurs. She has a strong background in customer support and operations, having held various roles prior to her current position, including Customer Support Specialist, Customer Support Manager, and Director of Operations.

Education and Early Career

Vanessa earned a Bachelor of Arts in Psychology from Florida International University. Her career has included positions at several organizations such as Adelante Live Inc., Mokai Lounge, and MINT Impeccable Lifestyle & Travel, where she developed her skills in customer service and operations management.14

Current Role at AppSumo

In her role at AppSumo, Vanessa is responsible for enhancing the customer and partner experience, ensuring that the services provided meet the needs of users effectively. This includes overseeing customer support initiatives and fostering partnerships that align with the company's mission to support entrepreneurs with valuable software tools.13

Skills and Languages

Vanessa is proficient in both English (full professional proficiency) and Spanish (native or bilingual proficiency), which enhances her ability to connect with a diverse customer base.2

Her extensive experience in operations and customer service positions her as a key player in AppSumo's strategy to deliver exceptional value to its users.