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Vanessa Small
Hospitality Queen Specializing in Your Customers
Professional Background
Vanessa Small is a dedicated professional in the hospitality industry, displaying an unwavering commitment to delivering exceptional customer experiences. With a robust background that includes pivotal roles at renowned establishments, Vanessa has cultivated a wealth of knowledge and expertise that distinctly positions her as a leader in hospitality management and customer relations. She currently serves as a Customer Success Manager at Swag.com, where her ability to foster positive relationships and ensure client satisfaction stands out. Her role encompasses comprehensive account management and lead generation, pivotal for driving business growth.
Prior to her current position, Vanessa excelled as a Catering Sales Manager at both Num Pang Sandwich Shop and The Cinnamon Snail, where she was responsible for orchestrating catering operations and enhancing customer interactions. Her experience extends further back to her time as a Sales Representative at Guest Services Worldwide Ltd., where she honed her skills in B2B and B2C sales, providing her with a comprehensive view of the customer service landscape.
Vanessa's journey in hospitality began early, with roles that included Catering Sales Assistant at Certe and Event Producer at The Bell Tower on 34th, allowing her to develop essential project and time management skills. Her dedication to service excellence first took root during her tenure as a Wedding Assistant at A Paradise Dream Wedding, and she further strengthened her foundation while working as a Hostess at Four Seasons Hotels and Resorts and as a Clubhouse Server at Redstone Golf Club. Her professional adaptability is showcased through her varied internships, including a management internship at Spectrum Catering, Concessions and Events, and a transformative experience as a College Intern in the Disney College Program at Walt Disney World. Each of these roles has contributed to shaping Vanessa's philosophy that hospitality is not just a duty but a lifestyle.
Education and Achievements
Vanessa Small holds a Bachelor of Science (BS) degree in Hospitality Administration/Management from the University of Houston, a prestigious institution known for its rigorous curriculum and emphasis on practical experience in the hospitality field. Her educational background has provided her with a solid foundation in hospitality principles, customer service excellence, and operational management, all of which she has applied throughout her career.
Her achievements in the industry reflect her core competencies, which include empathy and positivity – essential traits that enable her to connect with clients and colleagues alike. Vanessa understands that when customers thrive, the entire business flourishes. She consistently seeks to build lifelong relationships with her customers, ensuring not just satisfaction but genuine delight with their experiences.
Achievements
- Customer Relationship Management: Vanessa has seamlessly integrated effective CRM strategies that have not only improved customer satisfaction but also enhanced client loyalty, driving a significant return on investment for her employers.
- Lead Generation and B2B/B2C Sales: In her previous roles, she has demonstrated a strong ability to generate leads and foster sales, thereby contributing substantially to the business goals of each organization she has been a part of.
- Project Management Expertise: She has successfully managed numerous events and catering projects, showcasing her exceptional organizational skills and attention to detail.
- Positive and Empathetic Approach: Vanessa’s focus on empathy and positivity in customer service has cultivated a supportive atmosphere, encouraging team members to also adopt these values which ultimately improves overall performance and morale within her work environments.
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Vanessa Small: A Leader in Hospitality and Customer Success
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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