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Umang Sharma
Deputy Manager, Customer Experience and Business Development at VFS Global
Umang Sharma is a professional with a diverse background, currently focusing on elevating customer experiences at VFS Global centers in South East and North Asia.
He brings a wealth of expertise in areas such as Business Development, Customer Experience Management, Bid/Proposal Writing, Bid Management, Presales, Government Tenders, Solution Definition, Collaboration, Retail Industry Tenders, Customer Visit Management, Business Analysis, and more.
With a PGDM specializing in Marketing and IT, Umang holds 8.5 years of comprehensive experience, including 6 years in Bid Management/Writing and pre-MBA IT work in Business Intelligence and Data Warehousing.
He earned recognition as the recipient of the Wipro WiSE Cracker award for the best summer project during his internship, showcasing his dedication and excellence.
Umang's educational background includes a PGDM in Business Management from T A Pai Management Institute, Manipal, and a Bachelor of Engineering in Computer Science from the Institute of Technology and Management (I.T.M.), Gurgaon.
His professional journey includes roles such as Deputy Manager for Customer Experience and Business Development at VFS Global, Bid Writer at VFS Global, Senior Consultant for Bid Management at Bids and Beyond, Assistant Manager in IT Presales focusing on the Retail Vertical at Wipro, a Summer Intern in Business Analysis Project at Wipro Technologies Ltd., and an Associate Software Engineer at Accenture Services Pvt. Ltd.