Cornell University

Product Manager Specializing in Complex Systems

Leading multiple core software engineering teams evolving Wayfair’s Supplier Catalog Management systems to user-centric designs integrated with decoupled platform services. Overseeing change management processes to improve UX and code base.

-Manage a global team of 14 Software Development Engineers based in the US and India.

-Improved the issue discovery process by creating a “Discovery Playbook” detailing how and when to invite teams, including the integrated UX and Analytics team, Engineering, and other business stakeholders, for cross-functional problem-solving discussions.

-Simplified Executive decision-making by developing a department-wide Executive Brief template to outline project requirements and key details.

-Successfully negotiate project timelines by working collaboratively with business stakeholders to drive alignment across teams.

-Reduced costs by $20 million by leading discovery and creating a solution for Shipping Carton Management data issues.

-Migrated the platform to a shared component and decoupled services design by re-engineering all Product Management workflows and developing new User Experience designs, moving away from a coupled, legacy system over the course of two years.

-Reduced Supplier support ticket volume by 27% by delivering new Supplier catalog management functionality.

-Increased the deployment speed for site changes by re-engineering the business process workflow for Product Reviews. Reduced turnaround time by 48 hours and maintained data integrity.

Wayfair

Senior Product Manager

Led a 12 person Software Development team tasked with building new platform components for the company’s Electronic Health Records product. Managed communication with the Executive team and stakeholders about new features and components.

-Identified new cybersecurity initiatives while reporting directly to the Chief Information Security Architect.

-Set priority for three product backlogs by working collaboratively to balance customer experience needs, company strategy, and intra-team dependencies. Built and maintained the backlog task list.

-Supported team success by supplying outside training, third-party tooling, and bringing in personnel as needed.

-Presented quarterly executive reports, met regularly with stakeholders, and ensured proper documentation of project requirements using a variety of corporate communication tools.

-Established, monitored, and reported key success metrics across multiple topics, ranging from feature adoption to total security access.

-Drove new product features by using SQL to analyze client data and uncover insights
.

athenahealth

Manager, Product Innovation

Drove 98% success rate among athena Physicians to be certified for the American Care Act’s Meaningful Use Stage II program in 2014, resulting in $100+ million in Federal funds to be awarded to athena’s cohort of 11,000+ doctors

Senior Associate, Product Innovation

Identified product gaps needed to support athena’s Clinical Product with the American Care Act’s Meaningful Use Stage II and demonstrated the product capabilities during product certification

Associate, Product Innovation

Delivered new features to release through managing end-stage product development and testing. 
Helped develop an internal knowledge wiki which saved the company an estimated $175,000 annually

Tucker Whitcomb