University of Virginia

Director, Product Management at Golden Frog

Skills: E-Commerce · Integrated Product Development · Product R&D

United States Gold Bureau

Director of Product Development

The Savings Group covers the full landscape of automotive finance through its three premium consumer brands, AUTOPAY, RateGenius and Tresl.

These businesses enable drivers to finance a new car purchase, refinance an existing loan, buy out their leased vehicle and more, all at the industry’s most competitive rates, all at the speed of digital.

The Savings Group

Product Director

The mission is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams.

InVision

Member, Design Leadership Forum

Leading our Product, Product Marketing, UX Design, Software Engineering, and Customer Success teams responsible for product strategy, roadmap, monetization, software development, and customer success for a portfolio of digital consumer products. 

Accomplishments include:

* Developing and executing  a multi-year product strategy for our global consumer VPN service, VyprVPN
* Designed and implemented a multi-tenant eCommerce billing system for 4 distinct products utilizing both custom and third-party software (acting lead Product Manager)
* Successfully launched multiple industry firsts (WireGuard, Chameleon 3.0, game acceleration technologies)
* Led the design and implementation of the mobile and desktop application redesign for VyprVPN across 4 native platforms (acting lead Product Manager) 
* Designed and implemented a full circle Voice of the Customer process to collect, analyze, and implement meaningful product improvements 
* Developed and implemented numerous website and mobile purchase and onboarding flows as part of our continued monetization strategies 
* Directly manage global payments and fraud systems for multiple SaaS products

Golden Frog, GmbH

VP of Product and Development

Developed and executed go-to-market strategy for business operations SaaS product encompassing unified communication, team chat, and encrypted file storage.

* Responsible for product ideation, monetization, product marketing, and software development
* Designed and implemented the end-to-end operations strategy which included the frontend marketing strategy, and customer on-boarding processes
* Built the cross-functional engineering team that included software engineering, infrastructure architects, and product/marketing
* Product owner and sprint master for the frontend and backend delivery teams
* Increased customer retention by 150% by implementing person-to-person customer experience processes
* Developed and maintained marketing strategy which included pay per click (PPC), email, inbound marketing, display advertising, remarketing, social network advertising
* Personally sourced Beta Customers, increasing Betas commitments to 1000+ for product release.

Simply Confirm

Senior Product Manager

Responsible for sourcing and advising early-stage technology start-ups 

• Directly evaluated product-market fit for early-stage companies
• Created advisory action plans for portfolio companies related to business operations  
• Worked with Founders/CEOs to develop product roadmaps and monetization strategies

Senior Business Analyst

Allegany County State's Attorney's Office

State's Attorney's Intern

Developed successful sales strategies to drive organic customer growth. Maintained a solid sales team who understood the goals behind a growing organization. Created strategic, long-term business to business relationships. Maintained all frontend/backend business operations.

Grew company to 8 regional locations within 1 year
Hired and developed highly motivated sales staff, to include 32 members
Responsible for growing sales from $200k to over $3.2m in market in 2 yrs
Developed best practices, conducted reporting, defined sales objectives

Jetti

Sales Director

Developed tech support and sales team from 2 person staff to over 60 team members.
Oversaw the management of inbound/outbound call operations, increased response times 3x.
Helped design customer onboarding processes, which included an automated system allowing for online access within 5 minutes. 
Instituted best practices for tech operators, billing operators, and engineering operators that allows better cross-departmental communications. 
Championed the “personal” experience for all customers within company which grew company into a super-regional ISP within 3 years.
Increased quota-based sales revenues, exceeding goals YOY 125%.
Led strategic product development and implementation of technical fronted and backend services to increase network reliability, uptime, and robustness.

Tucker Stern