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Trisha Letourneau-Miles
Global Experience Strategy Leader
Trisha Letourneau-Miles is an Experience Strategy Executive at UPS, a position she has held since September 2023. Based in Vancouver, Washington, she is responsible for interpreting customer feedback and market analysis to develop business cases aimed at enhancing customer experiences. This includes overseeing technology, communications, and policy improvements.1
Her career at UPS began in 2015, and she has held various roles, including Customer Experience Senior Manager and Northwest District Marketing Manager. In these positions, she focused on gathering data for performance tracking, developing prototypes for usability testing, and creating effective communication strategies to support district priorities.1 Notably, she was involved in pioneering initiatives such as a hemp pilot program and the deployment of cargo e-bikes.1
Trisha's educational background includes expertise in strategic reasoning and problem-solving, which she applies to her work in enhancing customer experiences at UPS.1
