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Tracie Scott
Customer Success | Customer Experience & Advocacy | Data Science | Operations & Process Improvement | On Boarding and Delivery | Customer Lifecycle, Voice of Customer, NPS | SaaS
Tracie Scott is a seasoned professional with over 20 years of experience in development, sales enablement, customer experience, and customer success. She is skilled in using data and systems to provide business solutions, and her expertise spans primary research, change management, operations, customer success, and team building. Tracie has the ability to manage multiple complex projects, analyze data to discern patterns, translate business needs into technical requirements, and deliver compelling business stories. She is proficient in several technical tools like Python, R Studio, SQL, and Jupyter notebook, and has certifications in CX and Net Promoter Score (NPS). Tracie holds a Master of Science degree in Data Science from Southern Methodist University and a Bachelor of Business Administration degree in Computer Software Engineering from Stephen F. Austin State University. As Senior Manager of Product Management at Synopsys, Inc., Tracie leads the company's customer experience efforts, and she has also worked in senior roles at Automation Anywhere, NetApp, Symantec, and Yahoo!